How long does this certification take?

The programme takes 11 Week and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Advanced Level certification.

Email info@leadership.co.ke, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Customer Loyalty and Retention Programme Expert (CLOY2) | Online Certification

Executive Summary

Certified Customer Loyalty and Retention Programme Expert

The CLOY2 — Certified Customer Loyalty and Retention Programme Expert — represents the gold standard in professional certification for practitioners operating in human resource management, talent development, and organisational effectiveness across Africa and beyond.

This 11 Week programme is structured around SHRM, CIPD and ILO Labour Standards, ensuring every graduate applies internationally validated methods to real-world challenges.

Upon completion, certified professionals join a global community of GLI alumni operating across 85+ countries, equipped with the credentials, skills and network to accelerate their careers. The CLOY2 is recognised by employers, government agencies, NGOs, and multinational organisations as a mark of professional excellence.

Programme Overview

Certification at a Glance

Certification

Certified Customer Loyalty and Retention Programme Expert

Acronym

CLOY2

Who Should Enrol?

HR Managers and Directors
Learning and Development Managers
Organisational Development Specialists
Employee Relations Officers

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your HR career towards CHRO and senior people management roles

Professional Recognition

Credential aligned with SHRM and CIPD international HR standards

Leadership Capability

Develop the strategic and operational skills to lead complex people functions

Organisational Impact

Design and implement HR systems that drive engagement, performance and retention

Compliance Readiness

Master labour law, employment compliance and ethical HR governance

Global Employability

Qualify for HR leadership roles in multinationals, NGOs and international organisations

Competency Framework

Core Competencies You Will Develop

✦Strategic HR Leadership

✦Talent Acquisition and Development

✦Performance and Reward Management

✦HR Analytics and Digital HR

✦Labour Relations and Compliance

✦Organisational Development

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Strategic Context of Certified Customer Loyalty and Retention Programme Expert

Certified Customer Loyalty and Retention Programme Expert: industry context, trends and professional standards
Job analysis and job descriptions
Competency framework development
HR policies and procedures manual
HR metrics and analytics
HR technology selection and implementation
HR governance and professional ethics
SHRM/CIPD framework application
HR strategic alignment with business goals
HR planning and workforce forecasting
Organisational design principles

Customer Service Excellence and Strategy

Certified Customer Loyalty and Retention Programme Expert: industry context, trends and professional standards
Onboarding and induction programme design
ATS and recruitment technology
Campus and graduate recruitment
Executive search and headhunting
Talent pipeline development
Recruitment analytics and time-to-hire
Talent sourcing strategies
Structured interview techniques
Assessment centres design
Employer branding and EVP

Customer Journey Mapping and Experience Design

Certified Customer Loyalty and Retention Programme Expert: industry context, trends and professional standards
E-learning and blended learning design
Training delivery facilitation skills
Evaluation of training effectiveness (Kirkpatrick)
Career development planning
Coaching and mentoring programmes
Leadership development design
Knowledge management and communities of practice
L&D budget management
Training needs assessment (TNA)
Learning design and instructional methods

Communication, Empathy and Emotional Intelligence

Certified Customer Loyalty and Retention Programme Expert: industry context, trends and professional standards
Manager coaching in performance conversations
Performance data and HR analytics
Performance appraisal system design
OKR and KPI frameworks
360-degree feedback systems
Managing underperformance
Talent calibration and forced ranking
Performance improvement plans (PIP)
Linking performance to reward
Continuous performance management

Complaint Management and Service Recovery

Certified Customer Loyalty and Retention Programme Expert: industry context, trends and professional standards
Pay structure and grade design
Salary benchmarking and surveys
Benefits programme design
Employee value proposition (EVP)
Short-term and long-term incentives
Executive compensation frameworks
Pay equity and gender pay gap analysis
Total reward strategy
Payroll management and compliance
Job evaluation methodologies

Digital Customer Service and CRM Technology

Certified Customer Loyalty and Retention Programme Expert: industry context, trends and professional standards
HR policies and procedures manual
HR metrics and analytics
HR technology selection and implementation
HR governance and professional ethics
SHRM/CIPD framework application
HR strategic alignment with business goals
HR planning and workforce forecasting
Organisational design principles
Job analysis and job descriptions
Competency framework development

Administrative Management and Office Coordination

Certified Customer Loyalty and Retention Programme Expert: industry context, trends and professional standards
ATS and recruitment technology
Campus and graduate recruitment
Executive search and headhunting
Talent pipeline development
Recruitment analytics and time-to-hire
Talent sourcing strategies
Structured interview techniques
Assessment centres design
Employer branding and EVP
Onboarding and induction programme design

Customer Analytics and Satisfaction Measurement

Certified Customer Loyalty and Retention Programme Expert: industry context, trends and professional standards
Evaluation of training effectiveness (Kirkpatrick)
Career development planning
Coaching and mentoring programmes
Leadership development design
Knowledge management and communities of practice
L&D budget management
Training needs assessment (TNA)
Learning design and instructional methods
E-learning and blended learning design
Training delivery facilitation skills

Employee Wellbeing, Mental Health and Engagement

Certified Customer Loyalty and Retention Programme Expert: industry context, trends and professional standards
360-degree feedback systems
Managing underperformance
Talent calibration and forced ranking
Performance improvement plans (PIP)
Linking performance to reward
Continuous performance management
Manager coaching in performance conversations
Performance data and HR analytics
Performance appraisal system design
OKR and KPI frameworks

Job Analysis, Job Evaluation and Grading Systems

Certified Customer Loyalty and Retention Programme Expert: industry context, trends and professional standards
Employee value proposition (EVP)
Short-term and long-term incentives
Executive compensation frameworks
Pay equity and gender pay gap analysis
Total reward strategy
Payroll management and compliance
Job evaluation methodologies
Pay structure and grade design
Salary benchmarking and surveys
Benefits programme design

SHRM and CIPD Professional Standards Application

Certified Customer Loyalty and Retention Programme Expert: industry context, trends and professional standards
HR planning and workforce forecasting
Organisational design principles
Job analysis and job descriptions
Competency framework development
HR policies and procedures manual
HR metrics and analytics
HR technology selection and implementation
HR governance and professional ethics
SHRM/CIPD framework application
HR strategic alignment with business goals

HR Ethics, Governance and Professional Accountability

Certified Customer Loyalty and Retention Programme Expert: industry context, trends and professional standards
Structured interview techniques
Assessment centres design
Employer branding and EVP
Onboarding and induction programme design
ATS and recruitment technology
Campus and graduate recruitment
Executive search and headhunting
Talent pipeline development
Recruitment analytics and time-to-hire
Talent sourcing strategies

Learning Outcomes

What You Will Achieve

Manage a comprehensive understanding of Certified Customer Loyalty and Retention Programme Expert principles aligned with SHRM, CIPD and ILO Labour Standards
Analyse evidence-based strategies to improve human resource management, talent development, and organisational effectiveness outcomes
Optimise risk management frameworks and compliance requirements relevant to Certified Customer Loyalty and Retention Programme Expert
Transform stakeholder engagement plans and professional communication strategies
Build data-driven decision-making tools and performance measurement systems for Certified Customer Loyalty and Retention Programme Expert
Lead internationally recognised best practices from SHRM, CIPD and ILO Labour Standards into daily professional work
Create a professional development portfolio demonstrating mastery of Certified Customer Loyalty and Retention Programme Expert competencies
Design cross-functional teams and organisational systems aligned to Certified Customer Loyalty and Retention Programme Expert principles
Develop emerging trends, technologies and innovations relevant to Certified Customer Loyalty and Retention Programme Expert
Establish governance, accountability and ethical standards within your area of practice
Evaluate continuous improvement processes using globally validated quality frameworks
Manage professional networks and collaborate with peers across Africa and internationally

Enrolment Process

How to Get Certified

🎯

Step 1: Select Certification

Choose the Certified Customer Loyalty and Retention Programme Expert from GLI's portfolio of 1,990+ professional certifications.

📦

Step 2: Choose Your Package

Select Self-Paced, Live Virtual, or Corporate Group training to match your schedule and budget.

📝

Step 3: Complete Registration

Fill in the online enrolment form with your personal and professional details.

💳

Step 4: Make Secure Payment

Pay via Paystack, M-Pesa, Bank Transfer, Visa, Mastercard or other accepted methods.

✅

Step 5: Receive Confirmation

Get your enrolment confirmation, learning portal access credentials, and study materials.

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Step 6: Start Learning

Access your course content, engage with facilitators, and begin your certification journey.

Frequently Asked Questions

Common Questions

What is the CLOY2 certification?

The Certified Customer Loyalty and Retention Programme Expert (CLOY2) is a Advanced-level professional certification awarded by the Global Leadership Institute (GLI). It is designed to equip professionals in human resource management, talent development, and organisational effectiveness with practical skills, internationally recognised frameworks, and the credentials needed to advance their careers.

Who should enrol in the CLOY2?

This certification is ideal for HR Managers and Directors, Learning and Development Managers, Organisational Development Specialists, and other professionals seeking to formalise their expertise in certified customer loyalty and retention programme expert with a globally recognised credential.

How long does the CLOY2 certification take to complete?

The programme is structured over 11 Week and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CLOY2 internationally recognised?

Yes. GLI certifications are recognised across 85+ countries and are aligned with SHRM, CIPD and ILO Labour Standards. Graduates receive a digital certificate, physical certificate, and digital badge, all valid for professional use internationally.

What is the cost of the CLOY2 certification?

The Certified Customer Loyalty and Retention Programme Expert is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CLOY2 certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CLOY2?

The Certified Customer Loyalty and Retention Programme Expert is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CLOY2?

The Certified Customer Loyalty and Retention Programme Expert carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including SHRM, CIPD, CIPS, PMI, IIA and other recognised professional associations.

Can I study the CLOY2 while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CLOY2?

CLOY2 certified professionals report significant career advancement, including promotions, salary increases, and expanded responsibilities. The credential positions you as a qualified expert in human resource management, talent development, and organisational effectiveness, opening doors to senior roles in the private sector, public service, NGOs, and international organisations.

Graduate Voices

What Our Alumni Say

“

The curriculum was directly applicable to my daily work. I immediately applied what I learned and saw results within weeks of completing the programme.

HR Director

Private Sector

“

GLI's certification is the most practical professional programme I have attended. The international frameworks gave me credibility with my employer and clients.

People Manager

NGO Sector

“

I earned my CLOY2 while working full-time. The self-paced format made it possible, and the quality of the content is genuinely world-class.

Talent Manager

Government

Secure Payment

Payment Options

Choose your preferred payment method. All transactions are secured with SSL encryption. You will receive an automatic confirmation immediately upon payment.

PAY

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Pay securely online using Visa, Mastercard, American Express, M-Pesa or Bank Transfer via Paystack — Africa's most trusted payment gateway.

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Account Number

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Amount

USD 399 or USD 599

Business Name

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After payment, send your M-Pesa confirmation message to info@leadership.co.ke or via WhatsApp to get instant enrolment.

💬 Send M-Pesa Confirmation via WhatsApp

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Bank Transfer

Local & International Wire

Account NameGlobal Leadership Institute Ltd BankFamily Bank of Kenya Account No.038000014083 BranchKTDA Corporate Branch SWIFT CodeFABLKENA ReferenceCLOY2 + Your Name

After transfer, email your payment confirmation slip to info@leadership.co.ke with subject: "Certified Customer Loyalty and Retention Programme Expert Enrolment"

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✅ What Happens After Payment?

You will receive an automated enrolment confirmation email within minutes. Your learning portal access credentials and all study materials will be dispatched within 24 hours of payment verification.

📝 Complete Registration Form 💬 WhatsApp for Help

Certified Customer Loyalty and Retention Programme Expert

Certified Customer Loyalty and Retention Programme Expert

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

Payment Options

Enrol in Certified Customer Loyalty and Retention Programme Expert

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