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🎓 Learning & Development  ·  Intermediate

Certified Assertiveness and Rights Communication Coach

Online Certification  ·  10 Week  ·  Globally Recognised  ·  (CARC)

✅ 2026 Edition 🎓 CPD Accredited 🌍 100+ Countries 📜 Digital + Physical Certificate 100% Online
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Executive Summary

Certified Assertiveness and Rights Communication Coach

Designed for today’s high-impact professionals, the Certified Assertiveness and Rights Communication Coach (CARC) delivers a rigorous Intermediate-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in instructional design, training delivery and learning management.

This 10 Week programme is structured around recognised instructional-design, quality-assurance and CPD standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CARC holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification
Certified Assertiveness and Rights Communication Coach
Acronym
CARC
Category
Learning & Development
Level
Intermediate
Duration
10 Week
Delivery Mode
100% Online
Assessment
Online Examination
Certificate
Digital + Physical
CPD Eligibility
CPD Accredited
Alumni Benefits
GLI Network Access
Self-Paced
USD 399
Live Virtual
USD 599
Target Audience

Who Should Enrol?

  • Contracting the Engagement — applied to your own work
  • The Working Alliance — applied to your own work
  • Questioning and Restraint — applied to your own work
  • Challenge, Safety and Change — applied to your own work
  • Boundaries, Ethics and Supervision — applied to your own work
  • Evaluating What Changed — applied to your own work
Programme Inclusions

Everything Included in Your Enrolment

  • All study materials and study guide
  • Access to GLI online learning portal
  • Online examination and assessment
  • Digital certificate and digital badge
  • Physical certificate (shipped to you)
  • CPD credits for professional bodies
  • GLI alumni network membership
  • Facilitator and tutor support
  • Resource downloads and reference library
  • Automatic enrolment confirmation
Certification Benefits

Why This Certification Matters for Your Career

Career Advancement
Accelerate your career towards senior L&D, academic and learning-leadership roles
Professional Recognition
Credential aligned with recognised instructional-design, quality-assurance and CPD standards
Leadership Capability
Develop the strategic and operational skills to lead complex instructional design functions
Organisational Impact
Design and implement instructional design systems that drive performance and measurable results
Compliance Readiness
Master the standards, compliance and ethical governance central to instructional design
Global Employability
Qualify for instructional design roles across training providers, universities, corporates and education institutions worldwide
Competency Framework

Core Competencies You Will Develop

✦Counselling Theories and Models
✦Facilitation, Delivery and Learner Engagement
✦Positive Psychology and Wellbeing
✦Mindfulness, Resilience and Self-Leadership Assurance
✦Meaning, Purpose and Flourishing
✦Professional Ethics and Governance
Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

1
Foundations and Professional Context of Certified Assertiveness and Rights Communication Coach
  • Certified Assertiveness and Rights Communication Coach: industry context, trends and professional standards
  • The helping relationship and its purpose
  • History and scope of counselling and coaching
  • Professional roles, boundaries and settings
  • Ethical principles and codes of practice
  • The self of the practitioner
  • Cultural competence and diversity
  • Confidentiality, consent and safeguarding
  • The evidence base for talking therapies
  • Wellbeing and the biopsychosocial model
  • Career pathways and professional development
2
Contracting the Engagement
  • Contracting and the three-way agreement
  • The working alliance and coaching presence
  • Ethics, supervision and reflective practice
  • Group facilitation and group process
  • Record keeping, notes and professional documentation
  • Remote and telephone practice
  • Endings, relapse and maintaining change
  • Practitioner wellbeing and vicarious trauma
  • Outcome monitoring in therapeutic work
  • Referral, multi-agency work and the client pathway
  • Analytical techniques and bias
  • Integrated and sustainability reporting
  • Management accounts and dashboards
  • Behavioural and process addictions
  • Risk, protective and social factors
3
The Working Alliance
  • The working alliance and coaching presence
  • Questioning, listening and the coach’s restraint
  • Feedback, challenge and psychological safety in coaching
  • Professional standards in the field
  • Coaching principles and ethics
  • The coaching relationship
  • Budget vs actual and variance
  • Strengths-based coaching
  • Group and team coaching
  • Cost and profitability analysis
  • Habits and behaviour design
  • Data visualisation for finance
  • Decision support and insight
  • Psychodynamic and psychoanalytic approaches
  • Attachment and developmental theory
4
Questioning and Restraint
  • Questioning, listening and the coach’s restraint
  • The working alliance and coaching presence
  • Goal setting and behavioural change in coaching
  • Peer support and consultation
  • Sustaining ethical, effective practice
  • Ethical frameworks and codes of practice
  • Relapse prevention planning
  • Record-keeping and data protection
  • Complaints, accountability and fitness to practise
  • Driving effective, ethical outcomes
  • Designing and facilitating groups
  • Recovery capital and community
  • Case management and referral
  • Psychoeducation and workshops
  • Evidence-based practice
5
Challenge, Safety and Change
  • Feedback, challenge and psychological safety in coaching
  • Goal setting and behavioural change in coaching
  • The working alliance and coaching presence
  • Treatment planning and review
  • Marketing technology and the stack
  • Presenting, demonstrating and proposing
  • Negotiation and closing techniques
  • Sales forecasting and territory planning
  • The boundary between coaching and therapy
  • Mentoring, sponsorship and developmental relationships
  • Evaluating coaching outcomes
  • Team coaching and the team as client
  • Cultural context and coaching across difference
  • Building and running a coaching practice
  • Clinical assessment and shared formulation
6
Boundaries, Ethics and Supervision
  • The boundary between coaching and therapy
  • Ethics, supervision and reflective practice
  • Contracting and the three-way agreement
  • Content marketing and editorial planning
  • Managing complexity and comorbidity
  • Workplace and organisational contexts
  • Social media and community management
  • Email marketing and automation
  • Therapeutic modalities and choosing an approach
  • Risk assessment and safeguarding in practice
  • Trauma-informed delivery and its limits
  • Working with ambivalence and motivation
  • Change talk and readiness
  • Stages of change and readiness
  • Habit change and behaviour design
7
Evaluating What Changed
  • Evaluating coaching outcomes
  • Goal setting and behavioural change in coaching
  • Contracting and the three-way agreement
  • Accountability and follow-through
  • Strengths, flow and engagement
  • Meaning, purpose and values
  • Evidence-based practice and research literacy
  • Data, records and confidentiality tech
  • Values-based living
  • Coaching for resilience and wellbeing
  • Practice management systems
  • Brand strategy, identity and architecture
  • Brand equity and positioning
  • Integrated marketing communications (IMC)
  • Advertising and creative development
8
Development and Learning
  • Lessons learned and development
  • Scaling delivery capability
  • Project management plan development
  • Schedule development and optimisation
  • Team development and effectiveness
  • Your one-year professional development trajectory
  • Version control and collaborative development
  • Web and mobile application development
  • Gender, youth and social inclusion in agricultural development
  • Career pathways and continuing professional development
  • Setting professional goals and a personal development plan
  • Leading learning projects and change
  • Learning transformation and modernisation
  • Digital learning strategy
  • Innovation and experimentation in learning
9
Groups and Facilitation
  • Building high-performing sales teams
  • Coordination with teams and agencies
  • Managing technology teams and technical work
  • Collaborative and client-led planning
  • Scaling technology and teams
  • Team leadership in technology
  • Virtual classroom facilitation
  • Delivery and facilitation plan
  • Managing group dynamics
  • Social and collaborative learning
  • Building and running a top team
  • Team leadership in banking operations
  • Innovation and fintech collaboration
  • Microfinance and group lending
  • Team leadership in L&D
10
Behaviour and Change
  • Behaviour change and adoption of innovations
  • Foreign exchange and treasury operations
  • Technology governance and change control
  • Foreign exchange and hedging
  • Engagement and motivation
  • Change management and adoption
  • Engagement, motivation and energisers
  • Motivation and self-directed learning
  • Cost concepts, classification and behaviour
  • Regulatory change management
  • Motivation theories and engagement
  • Measuring change and project impact
  • Baseline setting and change control
  • Team leadership and motivation
  • Motivation and engagement
11
Goals and Measurement
  • Contract performance and exit
  • Risk treatment and countermeasures
  • Sales analytics and metrics
  • Performance management in sales
  • Dashboards, reporting and the metric that misleads
  • Retail performance metrics: sales densities, conversion and basket
  • Measurement and analytics for media and social campaigns
  • Goal setting and contracting
  • Goal setting and action planning
  • Outcome and process measures
  • Psychometric and screening tools
  • Net Promoter Score and satisfaction metrics
  • Performance management in service
  • Coaching for performance
  • Service quality and turnaround metrics
12
Leadership Context
  • Teller operations, cash handling and vault management
  • Operational efficiency and channel management
  • Negotiation and influencing
  • Reconciliation and nostro/vostro management
  • Enterprise risk management in banks
  • Liquidity risk and asset-liability management
  • Business continuity and crisis management
  • Sanctions screening and PEP management
  • Relationship management and cross-selling
  • Liquidity and funding management
  • Investment portfolio management
  • Safety culture and leadership
  • Management and board reporting
  • Influencing and safety leadership
  • Ethical decision-making under pressure
13
Culture and Inclusion
  • Cross-cultural communication
  • Creating a coaching culture
  • Ethics of technology in practice
  • Managing virtual and cross-cultural teams
  • Brand strategy, identity and equity
  • Policy, institutions and the enabling environment for agriculture
  • Emerging tools and innovation
  • Working with referrers and multidisciplinary teams
  • Communicating with families and carers
  • Professional writing and reports
  • Service culture and brand promise
  • Leading across cultures and geographies
  • Nomination, succession and diversity
  • The business case for diversity and inclusion
  • HR's role in culture, values and employer brand
14
Client Relationships
  • Contract administration and variation
  • Contract governance and compliance
  • Strategic customer relationships
  • Vendor, venue and supplier contracting for events
  • Psychoeducation and public communication
  • Leading groups and workshops
  • Subcontractor and supplier management
  • Managing boundaries and dual relationships
  • Client feedback and satisfaction
  • Collaboration and teamwork
  • The project environment and stakeholders
  • Stakeholder mapping and collaboration
  • Managing difficult stakeholders
  • Stakeholder mapping in banking
  • Wealth, SME and corporate relationships
15
Risk and Compliance
  • Regulation of transport: authorities, conventions and licensing
  • Tariffs, regulation and the economics of essential services
  • Regulation, ethics and misinformation in media and telecoms
  • Reporting quality and governance
  • Duty of care and risk management
  • Legal responsibilities and professional bodies
  • Managing risk and difficult cases
  • Ethical, risk and feasibility considerations
  • Risk assessment and safety planning
  • Writing advisory reports that drive decisions
  • Project governance and assurance
  • Real estate regulation, licensing and professional conduct
  • Grant compliance and restricted funding management
  • NGO governance, boards and registration
  • How insurance works: risk pooling and the value chain
16
Evidence and Research
  • Data privacy and consent
  • Influencing and presenting insights
  • Data ethics and customer privacy
  • Data protection and customer privacy
  • Data, analytics and customer insight
  • Data analytics in audit
  • Evidence, judgement and scepticism
  • Data migration and cleansing
  • Data protection and learner privacy
  • Data ethics, privacy and responsible analytics
  • Data collection and analytics
  • Projects, programmes and portfolios
  • Baseline surveys and data collection tools
  • Data quality, analysis and reporting
  • Project roles and the project manager
17
Wellbeing and Resilience
  • Wellbeing and holistic health strategy
  • Resilience, wellbeing and stress management
  • Working with organisations on wellbeing
  • Wellbeing and resilience coaching
  • Managing growth, risk and resilience
  • Operational risk and resilience
  • Stress testing and scenario analysis
  • Stress testing credit portfolios
  • Stress testing and scenarios
  • Wellbeing and personal-effectiveness learning
  • Workplace wellbeing strategy
  • Stress and psychosocial risk
  • Crisis, resilience and contingency planning
  • Wellbeing, fatigue and psychosocial risk
  • Organisational resilience and adaptive strategy
18
Workplace Context
  • Building trust and engagement
  • Stakeholder engagement strategy
  • Advocacy and policy engagement
  • Workforce management and scheduling
  • Proactive engagement and success
  • Win-back and re-engagement
  • Workforce planning and scheduling
  • Employee experience and engagement
  • Customer and community engagement
  • Customer and employee satisfaction
  • Assurance engagements and standards
  • The employee lifecycle and HR value chain
  • Strategic workforce planning and demand forecasting
  • Managing resistance and engagement
  • Communicating risk to the workforce
19
Practice and Business
  • Digital marketing strategy and channels
  • The retail landscape: formats, channels and the informal market
  • Pricing, promotions and markdowns in retail
  • Business case and strategic alignment
  • Project governance frameworks
  • Events, banqueting and MICE business
  • The media business: audiences, advertising and subscription
  • Health financing: budgets, insurance and out-of-pocket realities
  • Preparing financial statements
  • Financial reporting frameworks (IFRS/GAAP)
  • Interpreting financial statements
  • Agile marketing and experimentation
  • Marketing and sales ethics
  • Brand safety and responsible marketing
  • Sustainability and responsible marketing
20
Digital Delivery
  • Digital banking platforms and APIs
  • Payment technology and switches
  • Cybersecurity and fraud technology
  • Digital credit and alternative data
  • Digital transformation strategy
  • Measuring digital transformation impact
  • Treasury technology and systems
  • Designing engaging online sessions
  • Assessment and feedback online
  • The finance function and digital transformation
  • Stakeholder and sponsor management
  • Digital advisory, e-extension and mobile services
  • Digital and self-service transformation
  • Self-service and digital support
  • Customer service technology stack
21
Programme Delivery
  • Demand, master scheduling and material requirements planning
  • Capacity planning and line balancing
  • Projects and expansion: connecting the unserved
  • Range planning and category management
  • Mine planning and methods: surface and underground
  • Reporting to boards and executives
  • Media planning and buying
  • Telehealth and digital care delivery
  • Public health programmes: prevention and outreach
  • Forecasting and planning
  • Designing an intervention or programme
  • AI and predictive project analytics
  • Emerging project technologies
  • Programme management principles
  • Programme governance and assurance
22
Community and Family Context
  • Mentorship, networks and the community of practice
  • Corporate social responsibility and community impact
  • Group dynamics, facilitation and community mobilisation
  • Social media customer care
  • Corporate social responsibility communications
  • Community and lifelong learning
  • Environmental, social and governance (ESG)
  • Corporate responsibility and community
  • Social media management: platforms, communities and algorithms
  • Sustainability and social impact in projects
  • Family intervention planning
  • Corporate social responsibility and ESG
  • Corporate social responsibility and sustainability
23
Health Context
  • Measuring brand health
  • Managing organisational politics
  • Healthcare quality, safety and accreditation
  • Procurement and stock management for health commodities
  • Health, safety and compliance in delivery
  • Customer and brand health metrics
  • Brand health and measurement
  • Healthy work design
  • Absence and health management
  • Confidentiality and health data
  • Forecasting and pipeline health
  • Health records, data and confidentiality
  • Compliance and regulatory projects
  • Change control and configuration
24
Standards and Quality
  • Costing production: standard costs, variances and the true cost of scrap
  • Service quality and the passenger experience in transport
  • Quality management on site: inspections, hold points and defects
  • Evidence-based improvement
  • Project management standards (PMI, PRINCE2)
  • Quality and delivery metrics
  • Continuous improvement and retrospectives
  • Driving measurable delivery improvement
  • Delivery, quality and stakeholder plan
  • Quality planning and assurance
  • Quality control and continuous improvement
  • Quality management systems and audits
  • Roles, standards and professional conduct
  • Governance of service standards
  • Quality monitoring and coaching
25
Conflict and Resistance
  • Negotiation and conflict management
  • Conflict resolution and negotiation
  • Conflicts of interest and transparency
  • Commercial negotiation and value capture
  • Sponsorship and negotiation selling
  • Negotiation with clients and partners
  • Managing difficult customers
  • Negotiation with buyers, suppliers and financiers
  • Conflict resolution over land, water and resources
  • De-escalation and difficult customers
  • Handling difficult customers and disputes
  • Managing resistance and capability building
  • Negotiation strategy and planning
  • Property viewings, offers and negotiation to close
  • Managing difficult conversations
26
Records and Reporting
  • Professional report writing and presentation
  • Transaction monitoring and suspicious reporting
  • Regulatory reporting and audits
  • Professional and technical documentation
  • Process and control documentation
  • Control monitoring and reporting
  • Tender planning and documentation
  • Professional report and presentation
  • Professional writing and documentation
  • Board reporting and investor relations
  • Management reporting and decision support
  • Reporting to leadership
  • Board reporting and information flows
  • Governance of ESG and reporting
  • Environmental monitoring and reporting
27
Coaching Practice
  • Coaching and developing team members
  • Sales enablement and coaching
  • Coaching and reinforcement
  • Building a coaching culture
  • Measuring coaching and mentoring impact
  • Coaching models and frameworks (GROW)
  • Mentoring and sponsorship
  • Coaching and skill development
  • Solvency, capital and prudential supervision
  • Measuring coaching outcomes
  • Reputation and crisis communications
28
Therapeutic Practice
  • Employment relationship and the psychological contract
  • Leading project governance
  • Capacity and performance management
  • Smallholder, commercial and cooperative production models
  • The business case for productivity, quality and sustainability
  • Key global frameworks: FAO, GlobalG.A.P., SDGs and national strategies
  • Nutrient management planning and the 4R framework
  • Organic, inorganic and biological fertiliser strategies
  • Land-use planning, capability and degradation management
  • Organisational change management
  • Partnership building and multi-stakeholder platforms
  • Change and adoption in projects
29
Ethics and Safeguarding
  • Anti-corruption and financial-crime ethics
  • Ethics and independence
  • Ethics in communications
  • Ethics and suitability
  • Professional ethics in education and training
  • Executive ethics and the leader’s shadow
  • Ethics and professional standards in finance
  • Ethics, confidentiality and professional conduct in HR
  • Ethics and duty of care
  • Professional ethics and duty of care
  • Ethical leadership and integrity
  • Professional ethics and banking conduct
  • Professional standards and continuing development
  • Ethics and responsible leadership
  • Professional standards and ethics (CIPS)
30
Communication Skills
  • Difficult conversations and feedback
  • Executive communication and presence
  • Giving and receiving feedback
  • Voice of the customer and feedback
  • Communication during crises
  • Communications and coordination
  • Data storytelling and communicating findings
  • The media and telecommunications landscape
  • Innovation and continuous delivery
  • Communicating financial results
  • Professional case study and presentation
  • Professional presentation and pitching
  • Media and public communication
  • Facilitation, training and public presentation skills
  • Communicating technical information to diverse audiences
Learning Outcomes

What You Will Achieve

  • Contracting the Engagement — applied to your own work
  • The Working Alliance — applied to your own work
  • Questioning and Restraint — applied to your own work
  • Challenge, Safety and Change — applied to your own work
  • Boundaries, Ethics and Supervision — applied to your own work
  • Evaluating What Changed — applied to your own work
Enrolment Process

How to Get Certified

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Step 1: Choose Your Certification
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Step 3: Study in the GLI Learning Portal
Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.
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Step 4: Pass, Get Certified & Verified
Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.
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Frequently Asked Questions

Common Questions

What is the CARC certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised instructional-design, quality-assurance and CPD standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CARC?

This certification is ideal for Trainers and Facilitators, Instructional and Curriculum Designers, Learning and Development Professionals and Academic and Education Administrators, and other professionals seeking to formalise their expertise in instructional design, training delivery and learning management with a globally recognised credential.

How long does the CARC certification take to complete?

The programme is structured over 10 Week and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CARC internationally recognised?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised instructional-design, quality-assurance and CPD standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

What is the cost of the CARC certification?

The Certified Assertiveness and Rights Communication Coach is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CARC certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CARC?

The Certified Assertiveness and Rights Communication Coach is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CARC?

The Certified Assertiveness and Rights Communication Coach carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CARC while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CARC?

Graduates progress towards senior L&D, academic and learning-leadership roles. The CARC strengthens your expertise in instructional design, training delivery and learning management and positions you for advancement across training providers, universities, corporates and education institutions.

Graduate Voices

What Our Alumni Say

“

The curriculum was directly applicable to my daily work. I immediately applied what I learned and saw results within weeks of completing the programme.

Head of Learning
Private Sector
“

GLI's certification is the most practical professional programme I have attended. The international frameworks gave me credibility with my employer and clients.

L&D Manager
NGO Sector
“

I earned my CARC while working full-time. The self-paced format made it possible, and the quality of the content is genuinely world-class.

Lead Facilitator
Government
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