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🎓 Learning & Development  ·  Intermediate

Certified Goal Setting and Achievement Coach

Online Certification  ·  10 Week  ·  Globally Recognised  ·  (CGOA)

✅ 2026 Edition 🎓 CPD Accredited 🌍 100+ Countries 📜 Digital + Physical Certificate 100% Online
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Executive Summary

Certified Goal Setting and Achievement Coach

Designed for today’s high-impact professionals, the Certified Goal Setting and Achievement Coach (CGOA) delivers a rigorous Intermediate-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in instructional design, training delivery and learning management.

This 10 Week programme is structured around recognised instructional-design, quality-assurance and CPD standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CGOA holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification
Certified Goal Setting and Achievement Coach
Acronym
CGOA
Category
Learning & Development
Level
Intermediate
Duration
10 Week
Delivery Mode
100% Online
Assessment
Online Examination
Certificate
Digital + Physical
CPD Eligibility
CPD Accredited
Alumni Benefits
GLI Network Access
Self-Paced
USD 399
Live Virtual
USD 599
Target Audience

Who Should Enrol?

  • The Working Alliance — applied to your own work
  • Questioning and Restraint — applied to your own work
  • Challenge, Safety and Change — applied to your own work
  • Boundaries, Ethics and Supervision — applied to your own work
  • Evaluating What Changed — applied to your own work
  • Contracting the Engagement — applied to your own work
Programme Inclusions

Everything Included in Your Enrolment

  • All study materials and study guide
  • Access to GLI online learning portal
  • Online examination and assessment
  • Digital certificate and digital badge
  • Physical certificate (shipped to you)
  • CPD credits for professional bodies
  • GLI alumni network membership
  • Facilitator and tutor support
  • Resource downloads and reference library
  • Automatic enrolment confirmation
Certification Benefits

Why This Certification Matters for Your Career

Career Advancement
Accelerate your career towards senior L&D, academic and learning-leadership roles
Professional Recognition
Credential aligned with recognised instructional-design, quality-assurance and CPD standards
Leadership Capability
Develop the strategic and operational skills to lead complex instructional design functions
Organisational Impact
Design and implement instructional design systems that drive performance and measurable results
Compliance Readiness
Master the standards, compliance and ethical governance central to instructional design
Global Employability
Qualify for instructional design roles across training providers, universities, corporates and education institutions worldwide
Competency Framework

Core Competencies You Will Develop

✦Counselling Theories and Models
✦Facilitation, Delivery and Learner Engagement
✦Positive Psychology and Wellbeing
✦Mindfulness, Resilience and Self-Leadership Assurance
✦Meaning, Purpose and Flourishing
✦Professional Ethics and Governance
Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

1
Foundations and Professional Context of Certified Goal Setting and Achievement Coach
  • Certified Goal Setting and Achievement Coach: industry context, trends and professional standards
  • The helping relationship and its purpose
  • History and scope of counselling and coaching
  • Professional roles, boundaries and settings
  • Ethical principles and codes of practice
  • The self of the practitioner
  • Cultural competence and diversity
  • Confidentiality, consent and safeguarding
  • The evidence base for talking therapies
  • Wellbeing and the biopsychosocial model
  • Career pathways and professional development
2
The Working Alliance
  • The working alliance and coaching presence
  • Questioning, listening and the coach’s restraint
  • Feedback, challenge and psychological safety in coaching
  • Trauma-informed delivery and its limits
  • Working with ambivalence and motivation
  • Group facilitation and group process
  • Record keeping, notes and professional documentation
  • Remote and telephone practice
  • Endings, relapse and maintaining change
  • Practitioner wellbeing and vicarious trauma
  • Outcome monitoring in therapeutic work
  • Referral, multi-agency work and the client pathway
  • Analytical techniques and bias
  • Preparing financial statements
  • Interpreting financial statements
3
Questioning and Restraint
  • Questioning, listening and the coach’s restraint
  • The working alliance and coaching presence
  • Goal setting and behavioural change in coaching
  • Reporting quality and governance
  • Management accounts and dashboards
  • Budget vs actual and variance
  • Cost and profitability analysis
  • Forecasting and planning
  • Data visualisation for finance
  • Decision support and insight
  • Communicating financial results
  • Values-based living
  • Coaching for resilience and wellbeing
  • Psychodynamic and psychoanalytic approaches
  • Brand strategy, identity and architecture
4
Challenge, Safety and Change
  • Feedback, challenge and psychological safety in coaching
  • Goal setting and behavioural change in coaching
  • The working alliance and coaching presence
  • Managing boundaries and dual relationships
  • Peer support and consultation
  • Duty of care and risk management
  • Complaints, accountability and fitness to practise
  • Professional standards in the field
  • Coaching principles and ethics
  • The coaching relationship
  • Legal responsibilities and professional bodies
  • Strengths-based coaching
  • Group and team coaching
  • Client feedback and satisfaction
  • Habits and behaviour design
5
Boundaries, Ethics and Supervision
  • The boundary between coaching and therapy
  • Ethics, supervision and reflective practice
  • Contracting and the three-way agreement
  • Managing risk and difficult cases
  • Marketing technology and the stack
  • Presenting, demonstrating and proposing
  • Negotiation and closing techniques
  • Sales forecasting and territory planning
  • Mentoring, sponsorship and developmental relationships
  • Evaluating coaching outcomes
  • Team coaching and the team as client
  • Cultural context and coaching across difference
  • Building and running a coaching practice
  • Clinical assessment and shared formulation
  • Therapeutic modalities and choosing an approach
6
Evaluating What Changed
  • Evaluating coaching outcomes
  • Goal setting and behavioural change in coaching
  • Contracting and the three-way agreement
  • Digital marketing strategy and channels
  • Content marketing and editorial planning
  • Designing and facilitating groups
  • Psychoeducation and workshops
  • Social media and community management
  • Email marketing and automation
  • Risk assessment and safeguarding in practice
  • Behavioural and process addictions
  • Risk, protective and social factors
  • Designing an intervention or programme
  • Stages of change and readiness
  • Professional case study and presentation
7
Contracting the Engagement
  • Contracting and the three-way agreement
  • The working alliance and coaching presence
  • Ethics, supervision and reflective practice
  • Risk assessment and safety planning
  • Brand equity and positioning
  • Integrated marketing communications (IMC)
  • Advertising and creative development
  • Goal setting and contracting
  • Treatment planning and review
  • Reputation and crisis communications
  • Brand guidelines and consistency
  • Measuring brand health
  • Managing complexity and comorbidity
  • Workplace and organisational contexts
  • Goal setting and action planning
8
Ethics and Safeguarding
  • Regulation, ethics and misinformation in media and telecoms
  • Health records, data and confidentiality
  • Sustaining ethical, effective practice
  • Ethical frameworks and codes of practice
  • Driving effective, ethical outcomes
  • Ethical, risk and feasibility considerations
  • Data, records and confidentiality tech
  • Ethics of technology in practice
  • Ethics and independence in advisory relationships
  • Ethics and professional responsibility
  • Professional ethics and responsibility (PMI)
  • Ethics, transparency and reputation
  • Digital ethics and algorithmic accountability
  • Accountability and follow-through
  • Professional roles, ethics and standards for agricultural practitioners
9
Communication Skills
  • Communication and interpersonal skills
  • Closed-loop feedback systems
  • Influencing and presenting insights
  • Professional and persuasive communication
  • Crisis communications
  • Stakeholder communications
  • Ethics in communications
  • Communications strategy and planning
  • Internal communications
  • Corporate social responsibility communications
  • Presentation and public speaking
  • Giving and receiving feedback
  • Voice of the customer and feedback
  • Data storytelling and communicating findings
  • The media and telecommunications landscape
10
Development and Learning
  • Delegating for development
  • Managing resistance and capability building
  • Category management and strategy development
  • Supplier development and improvement
  • Agile delivery and iterative development
  • Building digital capability in an organisation
  • Real estate development and project appraisal
  • Proposal development and donor reporting
  • Monitoring, evaluation and learning for accountability
  • Attachment and developmental theory
  • Lessons learned and development
  • Feedback and developmental conversations
  • Career and talent development
  • Motivation and self-directed learning
  • Capability and skills frameworks
11
Groups and Facilitation
  • Team leadership in sales and marketing
  • Facilitation, training and public presentation skills
  • Team leadership in field and project settings
  • Strengths, flow and engagement
  • Group dynamics, facilitation and community mobilisation
  • Leading service teams
  • Stakeholder mapping and collaboration
  • Team leadership in customer service
  • Team leadership in banking operations
  • Innovation and fintech collaboration
  • Microfinance and group lending
  • Productivity, collaboration and workflow tools
  • Managing technology teams and technical work
  • Meaning, purpose and values
  • Outcome and process measures
12
Behaviour and Change
  • Technology governance and change control
  • Foreign exchange and hedging
  • Engagement and motivation
  • Change management and adoption
  • Engagement, motivation and energisers
  • Cost concepts, classification and behaviour
  • Regulatory change management
  • Motivation theories and engagement
  • Buyer behaviour and the customer journey
  • Negotiation tactics and behaviours
  • Variations, claims and delay: managing change on site
  • Change talk and readiness
  • Habit change and behaviour design
  • Change control and configuration
  • Organisational change management
13
Goals and Measurement
  • Net Promoter Score and satisfaction metrics
  • Performance management in service
  • Coaching for performance
  • Service quality and turnaround metrics
  • Credit risk measurement and mitigation
  • Sales performance and pipeline management
  • Social performance and outreach
  • Investment principles and objectives
  • Metrics and reporting
  • Performance management systems and cycles
  • Performance measurement and KPI dashboards
  • Quality and delivery metrics
  • Managing schedule and budget performance
  • Agile metrics and velocity
  • Setting objectives and marketing KPIs
14
Leadership Context
  • Case management and referral
  • Front-office and reception management
  • Relationship management and retention
  • Handling escalations as a leader
  • Teller operations, cash handling and vault management
  • Operational efficiency and channel management
  • Negotiation and influencing
  • Reconciliation and nostro/vostro management
  • Enterprise risk management in banks
  • Liquidity risk and asset-liability management
  • Business continuity and crisis management
  • Range planning and category management
  • Workforce and shift management in retail
  • Ground control and strata management
  • Mine water, tailings and environmental management
15
Culture and Inclusion
  • Building a culture of compliance
  • Financial inclusion and agency banking
  • Digital accessibility and inclusion
  • Financial inclusion strategy
  • Learning cultures and the learning organisation
  • Building a coaching culture
  • Nomination, succession and diversity
  • The business case for diversity and inclusion
  • HR's role in culture, values and employer brand
  • Safety culture and leadership
  • Team diversity and inclusion
  • Practice management systems
  • Psychometric and screening tools
  • Emerging tools and innovation
  • Working with referrers and multidisciplinary teams
16
Client Relationships
  • Building strategic customer relationships
  • Negotiation with clients and partners
  • Communicating with families and carers
  • Partnership building and multi-stakeholder platforms
  • Managing difficult stakeholders
  • Stakeholder mapping in banking
  • Relationship management and cross-selling
  • Wealth, SME and corporate relationships
  • Contract law and formation
  • Contract exit and renewal
  • Stakeholder mapping and engagement
  • Stakeholder and sponsor management
  • Stakeholder rights and fair treatment
  • Procurement and contract value
  • Delivery, quality and stakeholder plan
17
Risk and Compliance
  • Governance, risk and compliance (GRC)
  • The regulatory and legal environment
  • Governance and organisational value
  • Public, private and non-profit governance
  • Responsible and sustainable governance
  • Governance frameworks and codes
  • Compliance frameworks and programmes
  • Compliance monitoring and testing
  • Environmental governance and climate risk
  • Governance of ESG and reporting
  • Legal and regulatory responsibility
  • Underwriting principles and risk selection
  • Insurance regulation and consumer protection
  • Vehicle documentation, compliance and consumer protection
  • Regulation of transport: authorities, conventions and licensing
18
Evidence and Research
  • Data ethics and customer privacy
  • Data protection and customer privacy
  • Data, analytics and customer insight
  • Data ethics, privacy and protection
  • Data analytics in audit
  • Evidence, judgement and scepticism
  • Data migration and cleansing
  • Data ethics, privacy and responsible analytics
  • Data collection and analytics
  • Predictive safety analytics
  • Data quality and master data management
  • Evidence-based improvement
  • Evidence-based practice
  • Evidence-based practice and research literacy
  • Discovery interviews and evidence gathering
19
Wellbeing and Resilience
  • Wellbeing and holistic health strategy
  • Resilience, wellbeing and stress management
  • Working with organisations on wellbeing
  • Wellbeing and resilience coaching
  • Managing growth, risk and resilience
  • Operational risk and resilience
  • Stress testing and scenario analysis
  • Stress and psychosocial risk
  • Crisis, resilience and contingency planning
  • Wellbeing, fatigue and psychosocial risk
  • Organisational resilience and adaptive strategy
  • Workplace wellbeing strategy
  • Psychoeducation and public communication
  • Stress testing credit portfolios
  • Stress testing and scenarios
20
Workplace Context
  • Workforce management and scheduling
  • Proactive engagement and success
  • Win-back and re-engagement
  • Workforce planning and scheduling
  • Employee experience and engagement
  • Customer and community engagement
  • Customer and employee satisfaction
  • Assurance engagements and standards
  • Measuring engagement and impact
  • Employee engagement models and drivers
  • The employee lifecycle and HR value chain
  • Advocacy and policy engagement
  • Strategic workforce planning and demand forecasting
  • Managing resistance and engagement
  • Communicating risk to the workforce
21
Practice and Business
  • Aligning marketing and sales (smarketing)
  • Digital disruption and modern go-to-market
  • Sales and marketing transformation
  • Digital and data-driven go-to-market
  • Agile marketing and experimentation
  • Marketing and sales ethics
  • Brand safety and responsible marketing
  • Sustainability and responsible marketing
  • Marketing and sales KPIs and dashboards
  • Value-based and dynamic pricing
  • Market and customer analysis
  • Ethics and professional standards in finance
  • The finance function and digital transformation
  • Financial strategy and capital allocation
  • Financial risk: credit, market, liquidity, operational
22
Digital Delivery
  • Virtual and distributed teams
  • Emerging project technologies
  • Managing virtual and cross-cultural teams
  • Digital marketing strategy
  • Marketing technology stack
  • Scaling technologies and business models
  • Digital and market transformation
  • Digital advisory, e-extension and mobile services
  • Digital and self-service transformation
  • Self-service and digital support
  • Customer service technology stack
  • Treasury technology and systems
  • Virtual and hybrid facilitation
  • Managing difficult conversations
  • Digital permits and inspections
23
Programme Delivery
  • Relapse prevention planning
  • Building project management maturity
  • Sustainability and social impact in projects
  • Health, safety and compliance in delivery
  • Project KPIs and performance metrics
  • Project management maturity assessment
  • Driving measurable delivery improvement
  • Developing the project business case
  • Project budgeting and financial control
  • Financial risk in projects
  • Realising and measuring project value
  • Compliance and regulatory projects
  • Leading project governance
  • Innovation and continuous delivery
  • Agile and digital transformation projects
24
Community and Family Context
  • Recovery capital and community
  • Corporate responsibility and community
  • Measurement and analytics for media and social campaigns
  • Gender, youth and social inclusion in agricultural development
  • Corporate social responsibility and community impact
  • Social media customer care
  • Community and lifelong learning
  • Environmental, social and governance (ESG)
  • Community engagement and equity
  • Social and digital PR
  • Family intervention planning
  • Corporate social responsibility and ESG
  • Corporate social responsibility and sustainability
  • Community and tenant engagement
  • Mentorship, networks and the community of practice
25
Health Context
  • Absence and health management
  • Confidentiality and health data
  • Leadership impact and organisational health metrics
  • Building trust and engagement
  • Telehealth and digital care delivery
  • Public health programmes: prevention and outreach
  • Healthcare quality, safety and accreditation
  • Health financing: budgets, insurance and out-of-pocket realities
  • Procurement and stock management for health commodities
  • Herd and flock health planning and biosecurity
  • Healthy work design
  • Leading groups and workshops
26
Standards and Quality
  • Professional accreditation and CPD
  • Process improvement and HR operating efficiency
  • Continuous improvement cycles
  • Driving measurable safety improvement
  • Continuous environmental improvement
  • Management review and improvement
  • Integration with quality and environment
  • Certification and continual improvement
  • Design review and quality
  • Professional standards and continuing development
  • Continuous improvement and learning organisations
  • Sustainability certification and standards
  • Traceability, recall and quality assurance systems
  • Quality management systems and audits
  • Roles, standards and professional conduct
27
Conflict and Resistance
  • Conflict resolution over land, water and resources
  • De-escalation and difficult customers
  • Handling difficult customers and disputes
  • Managing resistance and reskilling
  • Integrity, confidentiality and conflicts
  • Working with conflict and change
  • Conflicts of interest management
  • Conflict resolution and mediation
  • Conflicts of interest and fairness
  • Difficult conversations and feedback
  • Negotiation and conflict resolution
  • Managing resistance and readiness
  • Conflicts of interest and procurement ethics
  • Negotiation and conflict management
  • Conflict resolution and negotiation
28
Records and Reporting
  • Sustainability reporting and disclosure
  • Board and management reporting
  • Professional report writing
  • Risk registers and reporting
  • Tax provisioning and reporting
  • Transfer pricing documentation
  • Dashboards, reporting and the metric that misleads
  • Financial reporting frameworks (IFRS/GAAP)
  • Integrated and sustainability reporting
  • Record-keeping and data protection
  • Professional writing and reports
  • Transaction monitoring and suspicious reporting
  • Regulatory reporting and audits
  • Process and control documentation
  • Control monitoring and reporting
29
Coaching Practice
  • Facilitation, coaching and mentoring
  • Mentoring and sponsorship
  • Solvency, capital and prudential supervision
  • Measuring coaching outcomes
  • Coaching and developing team members
  • Sales enablement and coaching
  • Measuring coaching and mentoring impact
  • Coaching models and frameworks (GROW)
  • Growth strategy and demand generation
  • Innovation and new product launch
  • Governance of campaigns and spend
30
Therapeutic Practice
  • Collaboration and teamwork
  • Employment relationship and the psychological contract
  • Writing advisory reports that drive decisions
  • Values-based decision-making
  • Corporate governance and accountability
  • Diversity, inclusion and inclusive leadership
  • Transparency and stakeholder trust
  • 360-degree feedback and leadership assessment
  • Productivity and effectiveness measurement
  • Vision, mission and strategic intent
  • Competitive strategy and positioning
  • Projects, programmes and portfolios
  • Project management standards (PMI, PRINCE2)
Learning Outcomes

What You Will Achieve

  • The Working Alliance — applied to your own work
  • Questioning and Restraint — applied to your own work
  • Challenge, Safety and Change — applied to your own work
  • Boundaries, Ethics and Supervision — applied to your own work
  • Evaluating What Changed — applied to your own work
  • Contracting the Engagement — applied to your own work
Enrolment Process

How to Get Certified

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Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.
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Frequently Asked Questions

Common Questions

What is the CGOA certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised instructional-design, quality-assurance and CPD standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CGOA?

This certification is ideal for Trainers and Facilitators, Instructional and Curriculum Designers, Learning and Development Professionals and Academic and Education Administrators, and other professionals seeking to formalise their expertise in instructional design, training delivery and learning management with a globally recognised credential.

How long does the CGOA certification take to complete?

The programme is structured over 10 Week and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CGOA internationally recognised?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised instructional-design, quality-assurance and CPD standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

What is the cost of the CGOA certification?

The Certified Goal Setting and Achievement Coach is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CGOA certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CGOA?

The Certified Goal Setting and Achievement Coach is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CGOA?

The Certified Goal Setting and Achievement Coach carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CGOA while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CGOA?

Graduates progress towards senior L&D, academic and learning-leadership roles. The CGOA strengthens your expertise in instructional design, training delivery and learning management and positions you for advancement across training providers, universities, corporates and education institutions.

Graduate Voices

What Our Alumni Say

“

The curriculum was directly applicable to my daily work. I immediately applied what I learned and saw results within weeks of completing the programme.

Head of Learning
Private Sector
“

GLI's certification is the most practical professional programme I have attended. The international frameworks gave me credibility with my employer and clients.

L&D Manager
NGO Sector
“

I earned my CGOA while working full-time. The self-paced format made it possible, and the quality of the content is genuinely world-class.

Lead Facilitator
Government
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