How long does this certification take?

The programme takes 10 Week and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Intermediate Level certification.

Email info@leadership.co.ke, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Fixing Negative Habits and Behaviour Coach (CFIX) | Online Certification

Executive Summary

Certified Fixing Negative Habits and Behaviour Coach

Designed for today’s high-impact professionals, the Certified Fixing Negative Habits and Behaviour Coach (CFIX) delivers a rigorous Intermediate-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in instructional design, training delivery and learning management.

This 10 Week programme is structured around recognised instructional-design, quality-assurance and CPD standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CFIX holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Fixing Negative Habits and Behaviour Coach

Acronym

CFIX

Who Should Enrol?

The Working Alliance — applied to your own work
Questioning and Restraint — applied to your own work
Challenge, Safety and Change — applied to your own work
Boundaries, Ethics and Supervision — applied to your own work
Evaluating What Changed — applied to your own work
Contracting the Engagement — applied to your own work

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards senior L&D, academic and learning-leadership roles

Professional Recognition

Credential aligned with recognised instructional-design, quality-assurance and CPD standards

Leadership Capability

Develop the strategic and operational skills to lead complex instructional design functions

Organisational Impact

Design and implement instructional design systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to instructional design

Global Employability

Qualify for instructional design roles across training providers, universities, corporates and education institutions worldwide

Competency Framework

Core Competencies You Will Develop

✦Counselling Theories and Models

✦Facilitation, Delivery and Learner Engagement

✦Positive Psychology and Wellbeing

✦Mindfulness, Resilience and Self-Leadership Assurance

✦Meaning, Purpose and Flourishing

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Professional Context of Certified Fixing Negative Habits and Behaviour Coach

Certified Fixing Negative Habits and Behaviour Coach: industry context, trends and professional standards
The helping relationship and its purpose
History and scope of counselling and coaching
Professional roles, boundaries and settings
Ethical principles and codes of practice
The self of the practitioner
Cultural competence and diversity
Confidentiality, consent and safeguarding
The evidence base for talking therapies
Wellbeing and the biopsychosocial model
Career pathways and professional development

The Working Alliance

The working alliance and coaching presence
Questioning, listening and the coach’s restraint
Feedback, challenge and psychological safety in coaching
Sales forecasting and territory planning
Contracting and the three-way agreement
The boundary between coaching and therapy
Goal setting and behavioural change in coaching
Mentoring, sponsorship and developmental relationships
Ethics, supervision and reflective practice
Evaluating coaching outcomes
Team coaching and the team as client
Cultural context and coaching across difference
Building and running a coaching practice
Clinical assessment and shared formulation
Therapeutic modalities and choosing an approach

Questioning and Restraint

Questioning, listening and the coach’s restraint
The working alliance and coaching presence
Goal setting and behavioural change in coaching
Stages of change and readiness
Analytical techniques and bias
Preparing financial statements
Interpreting financial statements
Management accounts and dashboards
Budget vs actual and variance
Relapse prevention planning
Cost and profitability analysis
Forecasting and planning
Data visualisation for finance
Decision support and insight
Recovery capital and community

Challenge, Safety and Change

Feedback, challenge and psychological safety in coaching
Goal setting and behavioural change in coaching
The working alliance and coaching presence
Presenting, demonstrating and proposing
Negotiation and closing techniques
Risk assessment and safeguarding in practice
Trauma-informed delivery and its limits
Working with ambivalence and motivation
Group facilitation and group process
Record keeping, notes and professional documentation
Remote and telephone practice
Endings, relapse and maintaining change
Practitioner wellbeing and vicarious trauma
Outcome monitoring in therapeutic work
Referral, multi-agency work and the client pathway

Boundaries, Ethics and Supervision

The boundary between coaching and therapy
Ethics, supervision and reflective practice
Contracting and the three-way agreement
Psychodynamic and psychoanalytic approaches
Peer support and consultation
Sustaining ethical, effective practice
Ethical frameworks and codes of practice
Professional standards in the field
Coaching principles and ethics
The coaching relationship
Duty of care and risk management
Strengths-based coaching
Group and team coaching
Complaints, accountability and fitness to practise
Habits and behaviour design

Evaluating What Changed

Evaluating coaching outcomes
Goal setting and behavioural change in coaching
Contracting and the three-way agreement
Legal responsibilities and professional bodies
Driving effective, ethical outcomes
Psychoeducation and workshops
Designing an intervention or programme
Ethical, risk and feasibility considerations
Evidence-based practice
Values-based living
Coaching for resilience and wellbeing
Risk assessment and safety planning
Brand strategy, identity and architecture
Brand equity and positioning
Integrated marketing communications (IMC)

Contracting the Engagement

Contracting and the three-way agreement
The working alliance and coaching presence
Ethics, supervision and reflective practice
Treatment planning and review
Managing complexity and comorbidity
Social media and community management
Email marketing and automation
Workplace and organisational contexts
Marketing technology and the stack
Goal setting and action planning
Accountability and follow-through
Meaning, purpose and values
Behavioural and process addictions
Risk, protective and social factors
Outcome and process measures

Coaching Practice

Coaching challenging situations
Measuring coaching impact
Coaching, mentoring and on-the-job development
Coaching and skill development
Guard force management and supervision
Solvency, capital and prudential supervision
Wellbeing and resilience coaching
Measuring coaching outcomes
Coaching and developing team members
Mentorship, networks and the community of practice
Sales enablement and coaching
Supervised and unsupervised learning
Coaching and reinforcement
Financial regulation and prudential supervision
Coaching leaders and managers

Therapeutic Practice

Evidence-based practice and research literacy
Working with organisations on wellbeing
Practice management systems
Employment relationship and the psychological contract
Wellbeing and holistic health strategy
Resilience, wellbeing and stress management
Wellbeing and personal-effectiveness learning
Workplace wellbeing strategy
Wellbeing, fatigue and psychosocial risk
Innovation culture, incentives and psychological safety
Reputation and crisis communications
Psychometric and screening tools
Ethics of technology in practice

Ethics and Safeguarding

Professional ethics and responsibility (PMI)
Conflicts of interest and procurement ethics
Professional standards and ethics
Marketing and sales ethics
Emerging tools and innovation
Psychoeducation and public communication
Ethics and fair customer treatment
Professional ethics in customer service
Responsible and ethical service
Ethics and integrity in banking
Professional ethics and banking conduct
Ethics and professional conduct in security
Security ethics, use of force and accountability
Projects, programmes and portfolios
Ethics and treating customers fairly in insurance

Communication Skills

Corporate social responsibility communications
Presentation and public speaking
Assessment and feedback online
Professional report and presentation
Voice, communication and delivery
Feedback and developmental conversations
Language and communication training
Continuous feedback and performance conversations
Safety communication and campaigns
Communicating risk to the workforce
Toolbox talks and safety communication
Communicating financial results
Client feedback and satisfaction
Professional case study and presentation
Communicating with families and carers

Development and Learning

Advertising and creative development
Attachment and developmental theory
Lessons learned and development
Scaling delivery capability
Project management plan development
Schedule development and optimisation
Team development and effectiveness
Your one-year professional development trajectory
Business case and strategic alignment
Deep learning and neural networks
Complaint data and learning
Learning cultures and the learning organisation
Blended and hybrid learning design
Career and talent development
Motivation and self-directed learning

Groups and Facilitation

Designing and facilitating groups
Working with referrers and multidisciplinary teams
Leading groups and workshops
Collaboration and teamwork
Servant leadership and self-organising teams
Facilitation and workshops
Virtual and distributed teams
Team leadership and motivation
Leading project teams
Managing virtual and cross-cultural teams
Building high-performing project teams
Team formation and effectiveness models (Tuckman, Lencioni)
Managing team performance and dynamics
Cross-functional and matrix teams
Leading remote and hybrid teams

Behaviour and Change

Habit change and behaviour design
Change control and configuration
Organisational change management
Change and adoption in projects
Measuring change and project impact
Baseline setting and change control
Motivation and engagement
Managing organisational politics
Behaviour change and adoption of innovations
Foreign exchange and treasury operations
Technology governance and change control
Change talk and readiness
Foreign exchange and hedging
Engagement and motivation
Change management and adoption

Goals and Measurement

Dashboards and performance reporting
Capacity and performance management
Setting objectives, indicators and targets
Yield, productivity and profitability metrics
Evaluation metrics and monitoring
Linking CX to business performance
Net Promoter Score and satisfaction metrics
Performance management in service
Service quality and turnaround metrics
Credit risk measurement and mitigation
Sales performance and pipeline management
Social performance and outreach
Investment principles and objectives
Learning objectives and outcomes
Metrics and reporting

Leadership Context

Case management and referral
Category management and strategy
Theories and models of leadership and management
Absence and health management
Safety management systems (ISO 45001)
Project management principles and lifecycle
Financial, management and cost accounting distinguished
Management reporting and decision support
Capital structure and financing decisions
Reading financial statements as a manager
Conflicts of interest management
Security governance and management systems
Key account management
Performance management in sales
Journey management and tracking

Culture and Inclusion

The business case for diversity and inclusion
Belonging, culture and employee resource groups
HR's role in culture, values and employer brand
Safety culture and leadership
Cross-cultural communication
Creating a coaching culture
Agile and digital transformation projects
Brand strategy, identity and equity
Sustaining benefits and change
Earned value and forecasting
Lessons learned and knowledge management
Financial inclusion and agency banking
Financial inclusion strategy
Financial inclusion and serving underbanked markets
Nomination, succession and diversity

Client Relationships

Managing boundaries and dual relationships
Goal setting and contracting
The project environment and stakeholders
Stakeholder and sponsor management
Stakeholder rights and fair treatment
Procurement and contract value
Delivery, quality and stakeholder plan
Stakeholder identification and analysis
Procurement and contract management
Stakeholder engagement strategy
Building project relationships
Contractor and visitor safety
Contractor safety and shared workplaces
Categories of spend and stakeholders
Contract types and risk allocation

Risk and Compliance

Model risk and provisioning (IFRS 9)
Regulatory compliance and central-bank rules
Regulatory reporting and audits
Interest-rate risk and gap analysis
Asset-liability committee (ALCO) governance
Derivatives and risk instruments
Regulatory liquidity ratios (LCR, NSFR)
Control environment and risk assessment
Governance and the three lines model
Fraud risk and controls
Audit risk and materiality
Permit to work and high-risk task control
HSE legal duties and enforcement
Project management maturity assessment
Environmental, social and governance (ESG)

Evidence and Research

Service analytics and dashboards
Text and interaction analytics
Data privacy and consent
Influencing and presenting insights
Data ethics and customer privacy
Data protection and customer privacy
Data, analytics and customer insight
Data analytics in audit
Evidence, judgement and scepticism
Data migration and cleansing
Audit evidence, sampling and professional scepticism
Customer personas and insight
Marketing analytics and attribution
Web and campaign analytics
Customer data platforms and segmentation

Wellbeing and Resilience

Managing growth, risk and resilience
Operational risk and resilience
Stress testing and scenario analysis
Stress and psychosocial risk
Developing the project business case
Stress testing credit portfolios
Stress testing and scenarios
Crisis, resilience and contingency planning
Organisational resilience and adaptive strategy
Business continuity and resilience
Digital marketing strategy and channels

Workplace Context

Strengths, flow and engagement
Building trust and engagement
Advocacy and policy engagement
Workforce management and scheduling
Proactive engagement and success
Win-back and re-engagement
Workforce planning and scheduling
Employee experience and engagement
Customer and community engagement
Customer and employee satisfaction
Assurance engagements and standards
Measuring engagement and impact
Stakeholder mapping and engagement
Employee engagement models and drivers
Data protection and employee privacy

Practice and Business

Content marketing and editorial planning
Go-to-market and channel strategy
Marketing planning and budgeting
Setting objectives and marketing KPIs
Marketing and sales: scope, roles and value
The marketing concept and customer orientation
The marketing mix and the 7 Ps
Aligning marketing and sales (smarketing)
Digital disruption and modern go-to-market
Sales and marketing transformation
Digital and data-driven go-to-market
Listing, marketing and selling property
Real estate marketing channels and property portals
Insurance products and lines of business
Insurance pricing, premiums and loadings

Digital Delivery

Digital and market transformation
Digital advisory, e-extension and mobile services
Digital and self-service transformation
Self-service and digital support
Customer service technology stack
Technology selection and integration
Emerging service technologies
Digital, mobile and internet banking
Digital disruption and the future of banking
Digital transformation in banking
Branch-to-digital migration
Digital transformation and IT strategy
Digital procurement and the future of the profession
CRM and sales technology
Security technology selection and operation

Programme Delivery

Project roles and the project manager
Project governance and assurance
Project governance frameworks
Compliance and regulatory projects
Leading project governance
Innovation and continuous delivery
Building project management maturity
Sustainability and social impact in projects
Health, safety and compliance in delivery
Project KPIs and performance metrics
Quality and delivery metrics
Scheduling and planning tools
Project data, reporting and analytics
Automation in project delivery
AI and predictive project analytics

Community and Family Context

Corporate social responsibility and community impact
Group dynamics, facilitation and community mobilisation
Social media customer care
Corporate responsibility and community
Social media management: platforms, communities and algorithms
Measurement and analytics for media and social campaigns
Gender, youth and social inclusion in agricultural development
Community engagement and equity
Social and digital PR
Family intervention planning
Cost-benefit and investment appraisal
Community natural-resource governance
Social and collaborative learning
Governance in state, donor-funded and family-owned entities

Health Context

Measuring brand health
Brand health and measurement
Healthy work design
Confidentiality and health data
Forecasting and pipeline health
Project budgeting and financial control
Public health programmes: prevention and outreach
Funding, cash flow and financing
Healthcare quality, safety and accreditation
Health financing: budgets, insurance and out-of-pocket realities
Procurement and stock management for health commodities
Customer and brand health metrics

Standards and Quality

Reporting quality and governance
Evidence-based improvement
Project management standards (PMI, PRINCE2)
Continuous improvement and retrospectives
Driving measurable delivery improvement
Quality planning and assurance
Quality control and continuous improvement
Integrated risk and quality control
Data quality and governance
Continuous improvement and optimisation
Professional roles, ethics and standards for agricultural practitioners
Expected credit loss and portfolio quality
Product safety and standards
Sustainability standards (GRI, ISSB)
Board effectiveness and the quality of board information

Conflict and Resistance

Managing risk and difficult cases
Managing difficult conversations
Managing resistance and readiness
Negotiation and conflict management
Conflict resolution and negotiation
Conflicts of interest and transparency
Commercial negotiation and value capture
Sponsorship and negotiation selling
Negotiation with clients and partners
Managing difficult customers
Negotiation with buyers, suppliers and financiers
Negotiation strategy and planning
Negotiation tactics and behaviours
Property viewings, offers and negotiation to close
Conflict resolution over land, water and resources

Records and Reporting

Financial reporting frameworks (IFRS/GAAP)
Integrated and sustainability reporting
Record-keeping and data protection
Data, records and confidentiality tech
Professional writing and reports
Writing advisory reports that drive decisions
Reporting to boards and executives
Monitoring, control and reporting
Reporting and dashboards
Document and configuration management
Reporting to leadership
Control monitoring and reporting
Tender planning and documentation
Board reporting and investor relations
Board reporting and information flows

Learning Outcomes

What You Will Achieve

The Working Alliance — applied to your own work
Questioning and Restraint — applied to your own work
Challenge, Safety and Change — applied to your own work
Boundaries, Ethics and Supervision — applied to your own work
Evaluating What Changed — applied to your own work
Contracting the Engagement — applied to your own work

Enrolment Process

How to Get Certified

🎯

Step 1: Choose Your Certification

You are viewing Certified Fixing Negative Habits and Behaviour Coach — one of GLI's 1,990+ globally recognised professional certifications.

💳

Step 2: Enrol & Pay Online — Instantly

Click Enrol & Study Online to register and pay securely via Paystack, Visa, Mastercard, M-Pesa or bank transfer. Access is granted the moment payment is confirmed.

📚

Step 3: Study in the GLI Learning Portal

Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

🎓

Step 4: Pass, Get Certified & Verified

Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.

🎓 Enrol & Study Online — Instant Access

Secure checkout · Instant LMS access · Globally verifiable certificate

Frequently Asked Questions

Common Questions

What is the CFIX certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised instructional-design, quality-assurance and CPD standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CFIX?

This certification is ideal for Trainers and Facilitators, Instructional and Curriculum Designers, Learning and Development Professionals and Academic and Education Administrators, and other professionals seeking to formalise their expertise in instructional design, training delivery and learning management with a globally recognised credential.

How long does the CFIX certification take to complete?

The programme is structured over 10 Week and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CFIX internationally recognised?

What is the cost of the CFIX certification?

The Certified Fixing Negative Habits and Behaviour Coach is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CFIX certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CFIX?

The Certified Fixing Negative Habits and Behaviour Coach is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CFIX?

The Certified Fixing Negative Habits and Behaviour Coach carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CFIX while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CFIX?

Graduates progress towards senior L&D, academic and learning-leadership roles. The CFIX strengthens your expertise in instructional design, training delivery and learning management and positions you for advancement across training providers, universities, corporates and education institutions.

Certified Fixing Negative Habits and Behaviour Coach

Certified Fixing Negative Habits and Behaviour Coach

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

You May Also Like

Certified Compassionate and Facilitative Practitioner

Certified Gratitude Growth and Grit Practitioner

Certified Life Coaching Professional

Certified Cross-Cultural Communication Expert

Certified Adaptability and Change Resilience Expert

Certified Professional and Workplace Etiquette Expert