How long does this certification take?

The programme takes 11 Week and can be completed self-paced or with live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications carry CPD credits and are internationally recognised.

What level is this certification?

This is a Advanced Level certification.

Email info@leadership.co.ke, WhatsApp +254 722 223 084, or fill in the enrolment form on this page.

What is included in the fee?

All study materials, study guide, examination, digital certificate and badge. Live option adds tutor sessions and priority support.

Certified Compassionate and Facilitative Practitioner (CCFP2) | Online Certification

Executive Summary

Certified Compassionate and Facilitative Practitioner

Designed for today’s high-impact professionals, the Certified Compassionate and Facilitative Practitioner (CCFP2) delivers a rigorous Advanced-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in instructional design, training delivery and learning management.

This 11 Week programme is structured around recognised instructional-design, quality-assurance and CPD standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CCFP2 holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Compassionate and Facilitative Practitioner

Acronym

CCFP2

Who Should Enrol?

Inclusion and Access in Delivery — applied to your own work
Assessing What Participants Can Do — applied to your own work
Transfer After the Session — applied to your own work
Delivering Digitally and Blended — applied to your own work
Facilitating Real Rooms — applied to your own work
Practice Over Coverage — applied to your own work

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards senior L&D, academic and learning-leadership roles

Professional Recognition

Credential aligned with recognised instructional-design, quality-assurance and CPD standards

Leadership Capability

Develop the strategic and operational skills to lead complex instructional design functions

Organisational Impact

Design and implement instructional design systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to instructional design

Global Employability

Qualify for instructional design roles across training providers, universities, corporates and education institutions worldwide

Competency Framework

Core Competencies You Will Develop

✦Instructional Design and Curriculum Development

✦Facilitation, Delivery and Learner Engagement

✦Digital, Blended and E-Learning

✦Assessment, Evaluation and Quality Assurance

✦Learning Strategy, Leadership and Administration

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Professional Context of Certified Compassionate and Facilitative Practitioner

Certified Compassionate and Facilitative Practitioner: industry context, trends and professional standards
Principles of teaching, training and learning
Adult learning theory (andragogy)
The learning and development profession
Roles, standards and professional ethics
The learning ecosystem and stakeholders
Learning strategy and business alignment
Learning cultures and the learning organisation
Equity, diversity and inclusive education
The evidence base for effective learning
Career pathways and professional development

Inclusion and Access in Delivery

Inclusive learning and accessibility
Facilitation in mixed-ability, multilingual rooms
Digital, blended and low-bandwidth delivery
Curriculum, qualifications and accreditation
Leading learning projects and change
Team leadership in L&D
Learning transformation and modernisation
Digital learning strategy
Innovation and experimentation in learning
Skills-based and continuous learning
Scaling learning across the organisation
Future of work and reskilling
Sustaining transformation and benefits
Measuring learning transformation impact
Professional ethics in education and training

Assessing What Participants Can Do

Assessment that measures capability
Evaluating learning: from reaction to results
Designing learning for transfer, not coverage
Talent and capability ecosystems
Embedding learning in performance
Sustaining a learning organisation
Capstone scoping: a real learning challenge
Needs analysis and audience assessment
Designing a learning programme or curriculum
Feasibility, cost and quality analysis
Delivery and facilitation plan
Evaluation and impact plan
Reflective practice and iteration
Professional portfolio and presentation
Peer review and feedback

Transfer After the Session

Evaluating learning: from reaction to results
Coaching, mentoring and on-the-job development
Designing learning for transfer, not coverage
Leading the learning function
Onboarding and induction design
Technical and compliance training
Sales and customer-service training
Apprenticeships and work-based learning
Higher and further education contexts
Language and communication training
Creativity and critical-thinking development
Wellbeing and personal-effectiveness learning
Community and lifelong learning
Diagnosing whether training is the answer
Managing the training function as a business

Delivering Digitally and Blended

Digital, blended and low-bandwidth delivery
Facilitation in mixed-ability, multilingual rooms
Inclusive learning and accessibility
Knowledge management and sharing
Communities of practice
Capturing and curating expertise
Learning in the flow of work
Self-directed and continuous learning
Design review and quality assurance
Completion, engagement and impact metrics
Learning needs analysis (TNA)
Writing learning objectives and outcomes
Sequencing, chunking and scaffolding
Designing for different learning modalities
Storyboarding and content development

Facilitating Real Rooms

Facilitation in mixed-ability, multilingual rooms
Inclusive learning and accessibility
Designing learning for transfer, not coverage
Rubrics, marking and moderation
Evaluation of training (Kirkpatrick)
Feedback and learner analytics
Accreditation and certification
Individual development planning
Peer learning and communities of practice
Reflective practice and journaling
Learning technology ecosystem
Learning analytics and data
LMS and LXP administration
Content curation and management
AI and adaptive learning

Practice Over Coverage

Designing learning for transfer, not coverage
Facilitation in mixed-ability, multilingual rooms
Assessment that measures capability
Learning materials and job aids
Presentation and public-speaking skills
Questioning, discussion and active learning
Managing group dynamics
Handling difficult participants
Classroom and workshop management
Feedback and learner support
E-learning authoring and development
Learning management systems (LMS)
Multimedia and video for learning
Microlearning and mobile learning
Gamification and interactive design

Market and Client Development

Building the learning brand
Brand safety and responsible marketing
Marketing and sales KPIs and dashboards
Customer and brand health metrics
Capstone scoping: a real growth or brand challenge
Market and customer analysis
Designing a marketing or sales strategy
Campaign or go-to-market plan
Brand strategy, identity and equity
Value proposition and messaging
Brand health and measurement
Brand, reputation and communications
Market research and customer insight methods
CRM, sales operations and data discipline
Voice of the customer and acting on feedback

Ethics and Professionalism

Learning data privacy and ethics
Professional ethics and banking conduct
Treating customers fairly and market conduct
Integrity, confidentiality and conflicts
Anti-corruption and financial-crime ethics
Data ethics and customer privacy
Bribery, corruption and conduct risk
Ethics and independence
Ethics in communications
Commercial ethics and responsible selling
Ethics and professional standards in finance
Driving effective, ethical outcomes
Ethical, risk and feasibility considerations
Ethics of technology in practice
Professional ethics and responsibility (PMI)

Cross-Cultural Practice

Managing virtual and cross-cultural teams
Cross-cultural communication
Vehicle specifications, trims and options in customer language
Natural language processing
Translating tech to business language
Global sourcing and trade
The agricultural sector: systems, actors and global food value chains
Transfer pricing and international tax
Cross-cultural and global inclusion
Global and comparative HR contexts
Global sourcing and international trade
International and cross-border tax
Certification schemes (organic, GlobalG.A.P.)
Key global frameworks: FAO, GlobalG.A.P., SDGs and national strategies
Grades, standards and export certification (GlobalG.A.P.)

Knowledge and Content

Knowledge management and organisational learning
Professional writing and documentation
Transfer pricing documentation
Vehicle documentation, compliance and consumer protection
Content strategy across platforms
Creating content that performs: formats, hooks and production
Health records, data and confidentiality
Record-keeping and data protection
Data, records and confidentiality tech
Lessons learned and knowledge management
Professional documentation and presentation
Tender planning and documentation
Campaign planning and the content calendar
Knowledge management and capability building
Incident reporting and record-keeping

Groups and Communities

Social and collaborative learning
Group facilitation and group process
Team leadership within finance
Team leadership within HR
Team leadership in HSE
Aligning teams around strategy
Team formation and effectiveness models (Tuckman, Lencioni)
Managing team performance and dynamics
Cross-functional and matrix teams
Leading remote and hybrid teams
Team diversity and inclusion
Leading agricultural teams, projects and enterprises
Corporate social responsibility and community impact
Group dynamics, facilitation and community mobilisation
Leading service teams

Learning Practice

Learning KPIs and scorecards
Driving measurable learning impact
Building a learning culture
Emerging learning technologies
Assessment design and methods
Data-driven learning design
Innovation in learning technology
Learning strategy and roadmaps
Talent, succession and workforce learning
Aligning learning to performance
Learning needs analysis at organisational level
Marketing and promoting learning
Presenting learning proposals and impact
Responsible use of AI in learning
Complaint data and learning

People Development

Coaching models and frameworks (GROW)
Building a personal HR development plan
Competency framework development
Succession planning and talent pipelines
Talent sourcing channels and pipelines
Facilitation, coaching and mentoring
High-potential identification and talent reviews
Creating a coaching culture
Mentoring and sponsorship
Delegating for development
Managing resistance and capability building
Capability and skills frameworks
Nomination, succession and diversity
Leadership and management development
Category management and strategy development

Performance and Evaluation

Cost, feasibility and impact analysis
Net Promoter Score and satisfaction metrics
Performance management in service
Coaching for performance
Banking KPIs and branch scorecards
Service quality and turnaround metrics
Sales performance and pipeline management
Impact, blended and concessional finance
Social performance and outreach
Performance and dispute management
Performance scorecards and reviews
Managing schedule and budget performance
Agile metrics and velocity
Setting objectives and marketing KPIs
Measuring growth and transformation impact

Learning Technology

Digital business models and monetisation
Technology and digital HSE
Digital permits and inspections
Automation and safety technology
Emerging HSE technologies
Digital transformation and IT strategy
Digital procurement and the future of the profession
Digital tax administration
Bancassurance and digital insurance models
Social media management: platforms, communities and algorithms
Telehealth and digital care delivery
Customer data platforms and segmentation
Partnership building and multi-stakeholder platforms
Scaling technologies and business models
Digital and market transformation

Evidence and Analytics

Data protection and learner privacy
Data collection and analytics
Predictive safety analytics
Data quality and master data management
Comparable sales analysis and market evidence
Measurement and analytics for media and social campaigns
Analytical techniques and bias
Data visualisation for finance
Decision support and insight
Psychodynamic and psychoanalytic approaches
The evidence base for talking therapies
Data analytics in audit
Evidence, judgement and scepticism
Data migration and cleansing
Financial storytelling and data visualisation

Workforce Context

Managing resistance and engagement
Communicating risk to the workforce
Worker engagement and empowerment
Motivation theories and engagement
Workforce and shift management in retail
Strengths, flow and engagement
Building trust and engagement
Stakeholder engagement strategy
Motivation and engagement
Advocacy and policy engagement
Workforce management and scheduling
Proactive engagement and success
Win-back and re-engagement
Workforce planning and scheduling
Employee experience and engagement

Leadership and Management

Consulting with sponsors and managers
Budgeting and resource management
Vendor and faculty management
Management reporting and decision support
Capital structure and financing decisions
Regulatory change management
Conflicts of interest management
Communicating and reporting to leadership
Offer management, negotiation and pre-boarding
Safety management systems overview (ISO 45001)
Safety culture and leadership
Relationship management and cross-selling
Liquidity and funding management
Investment portfolio management
Team leadership in technology

Communication

Dashboards and reporting
Professional report and presentation
Metrics and reporting
Voice, communication and delivery
Board and executive financial reporting
Presenting financial information clearly
Regulatory reporting and disclosure
Board reporting and information flows
Governance of ESG and reporting
Management and board reporting
Safety communication and campaigns
Communication and interpersonal skills
Influencing and presenting insights
Professional and persuasive communication
Transaction monitoring and suspicious reporting

Stakeholders and Clients

Learner and stakeholder satisfaction
Stakeholder mapping and partnering
Delivery, quality and stakeholder plan
Stakeholder identification and analysis
Building project relationships
Building strategic customer relationships
Partnering and co-creation with customers
Sponsorship and negotiation selling
Negotiation with clients and partners
Stakeholder mapping across the agricultural ecosystem
Relationship management and retention
The project environment and stakeholders
Stakeholder and sponsor management
Stakeholder rights and fair treatment
Managing difficult stakeholders

Change and Adoption

Large-scale transformation and agile ways of working
HSE transformation and maturity
Measuring HSE transformation impact
Buyer behaviour and the customer journey
Negotiation tactics and behaviours
Variations, claims and delay: managing change on site
Change talk and readiness
Habit change and behaviour design
Change control and configuration
Organisational change management
Change and adoption in projects
Technology governance and change control
Foreign exchange and hedging
The finance function and digital transformation
Cost concepts, classification and behaviour

Standards and Quality

Quality standards and accreditation
Quality and delivery metrics
Continuous improvement and retrospectives
Driving measurable delivery improvement
Quality planning and assurance
Quality control and continuous improvement
Integrated risk and quality control
Data quality and governance
Continuous improvement and optimisation
Sustainability standards and frameworks
Professional roles, ethics and standards for agricultural practitioners
Design review and quality
Process improvement and lean thinking
Quality management and standards
Productivity and efficiency improvement

Cost and Value

ROI, CAC and lifetime value
Carbon markets and climate finance
Green finance and incentives
Negotiation with buyers, suppliers and financiers
Access to finance, grants and investment
Financial and technical feasibility analysis
Linking farmers to markets, finance and inputs
Prioritising experience investments
The banking system, intermediation and financial markets
Operational efficiency and cost-to-income
Financial statement and cash-flow analysis
Flexible budgets and rolling forecasts
Responsibility accounting and cost centres
Cost reduction and efficiency programmes
Capital budgeting: NPV, IRR and payback

Programme Delivery

Building project management maturity
Sustainability and social impact in projects
Health, safety and compliance in delivery
Project KPIs and performance metrics
Project management maturity assessment
Developing the project business case
Project budgeting and financial control
Financial risk in projects
Realising and measuring project value
Capstone scoping: a real project or programme
Designing the project plan and schedule
Projects, programmes and portfolios
Project management standards (PMI, PRINCE2)
Project roles and the project manager
Project governance and assurance

Strategic Context

Reward strategy and total reward frameworks
Wellbeing and holistic health strategy
Vision, mission and strategic intent
Competitive strategy and positioning
Business model design and innovation
Setting strategic priorities and choices
Strategy execution and the balanced scorecard
Strategic decision-making under uncertainty
Measuring strategic progress
Turning strategy into results
Procurement’s contribution to organisational strategy
Training needs analysis and learning strategy
Aligning HR strategy with organisational strategy
Strategic workforce planning and demand forecasting
Sourcing strategies and portfolio (Kraljic)

Governance and Compliance

L&D operating models and governance
Governance and accountability
Risk treatment and countermeasures
Intelligence-led risk assessment
Risk registers and reporting
Continuous risk monitoring
Programme governance
Tax administration and compliance
Tax compliance and returns
Tax risk management
Real estate regulation, licensing and professional conduct
Credit risk measurement and mitigation
Liquidity risk and asset-liability management
Operational risk and resilience
Risk appetite and governance

Culture and Motivation

Employee engagement models and drivers
HR's role in culture, values and employer brand
Values, purpose and authentic leadership
Resilience, wellbeing and stress management
Aviation safety systems and just culture
Working with organisations on wellbeing
Wellbeing and resilience coaching
Meaning, purpose and values
Team leadership and motivation
Policy, institutions and the enabling environment for agriculture
Youth and start-ups in agriculture
Building a customer-centric culture
Building a service culture
Engagement, motivation and energisers
Building a coaching culture

Inclusion and Access

Accessibility and universal design
The business case for diversity and inclusion
Gender, youth and social inclusion in agricultural development
Financial inclusion and agency banking
Financial inclusion strategy
Governance of service standards
Customer service and CX strategy
Governance of the CX programme
Sustaining strategic customer focus
Customer and journey analysis
Operational efficiency and productivity

Operations and Administration

Principles of credit and the lending process
Automation, RPA and straight-through processing
Competitive bidding processes
Customer journey mapping and service design
Business process mapping
The HR function: roles, operating models and value creation
Process safety and major-accident hazards
Productivity, collaboration and workflow tools
The procurement cycle and operating models
Contract administration and variation
Policy administration and customer service in insurance
Designing a service or experience improvement
Queue management and service flow
Design thinking for service
Service analytics and dashboards

Learning Outcomes

What You Will Achieve

Inclusion and Access in Delivery — applied to your own work
Assessing What Participants Can Do — applied to your own work
Transfer After the Session — applied to your own work
Delivering Digitally and Blended — applied to your own work
Facilitating Real Rooms — applied to your own work
Practice Over Coverage — applied to your own work

Enrolment Process

How to Get Certified

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Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

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Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.

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Frequently Asked Questions

Common Questions

What is the CCFP2 certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised instructional-design, quality-assurance and CPD standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CCFP2?

This certification is ideal for Trainers and Facilitators, Instructional and Curriculum Designers, Learning and Development Professionals and Academic and Education Administrators, and other professionals seeking to formalise their expertise in instructional design, training delivery and learning management with a globally recognised credential.

How long does the CCFP2 certification take to complete?

The programme is structured over 11 Week and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CCFP2 internationally recognised?

What is the cost of the CCFP2 certification?

The Certified Compassionate and Facilitative Practitioner is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CCFP2 certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CCFP2?

The Certified Compassionate and Facilitative Practitioner is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CCFP2?

The Certified Compassionate and Facilitative Practitioner carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CCFP2 while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CCFP2?

Graduates progress towards senior L&D, academic and learning-leadership roles. The CCFP2 strengthens your expertise in instructional design, training delivery and learning management and positions you for advancement across training providers, universities, corporates and education institutions.

Certified Compassionate and Facilitative Practitioner

Certified Compassionate and Facilitative Practitioner

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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