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🎓 Learning & Development  ·  Foundation

Certified Coaching and Mentoring Associate

Online Certification  ·  10 Week  ·  Globally Recognised  ·  (CCOA2)

✅ 2026 Edition 🎓 CPD Accredited 🌍 100+ Countries 📜 Digital + Physical Certificate 100% Online
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Executive Summary

Certified Coaching and Mentoring Associate

Designed for today’s high-impact professionals, the Certified Coaching and Mentoring Associate (CCOA2) delivers a rigorous Foundation-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in instructional design, training delivery and learning management.

This 10 Week programme is structured around recognised instructional-design, quality-assurance and CPD standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CCOA2 holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification
Certified Coaching and Mentoring Associate
Acronym
CCOA2
Category
Learning & Development
Level
Foundation
Duration
10 Week
Delivery Mode
100% Online
Assessment
Online Examination
Certificate
Digital + Physical
CPD Eligibility
CPD Accredited
Alumni Benefits
GLI Network Access
Self-Paced
USD 399
Live Virtual
USD 599
Target Audience

Who Should Enrol?

  • Contracting a Developmental Relationship — applied to your own work
  • Advice, Experience and Judgement — applied to your own work
  • Supervision and Reflective Practice — applied to your own work
  • Sponsorship and Advancement — applied to your own work
  • Evaluating Developmental Relationships — applied to your own work
  • Mentoring, Coaching and Sponsorship — applied to your own work
Programme Inclusions

Everything Included in Your Enrolment

  • All study materials and study guide
  • Access to GLI online learning portal
  • Online examination and assessment
  • Digital certificate and digital badge
  • Physical certificate (shipped to you)
  • CPD credits for professional bodies
  • GLI alumni network membership
  • Facilitator and tutor support
  • Resource downloads and reference library
  • Automatic enrolment confirmation
Certification Benefits

Why This Certification Matters for Your Career

Career Advancement
Accelerate your career towards senior L&D, academic and learning-leadership roles
Professional Recognition
Credential aligned with recognised instructional-design, quality-assurance and CPD standards
Leadership Capability
Develop the strategic and operational skills to lead complex instructional design functions
Organisational Impact
Design and implement instructional design systems that drive performance and measurable results
Compliance Readiness
Master the standards, compliance and ethical governance central to instructional design
Global Employability
Qualify for instructional design roles across training providers, universities, corporates and education institutions worldwide
Competency Framework

Core Competencies You Will Develop

✦Counselling Theories and Models
✦Facilitation, Delivery and Learner Engagement
✦Positive Psychology and Wellbeing
✦Mindfulness, Resilience and Self-Leadership Assurance
✦Meaning, Purpose and Flourishing
✦Professional Ethics and Governance
Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

1
Foundations and Professional Context of Certified Coaching and Mentoring Associate
  • Certified Coaching and Mentoring Associate: industry context, trends and professional standards
  • The helping relationship and its purpose
  • History and scope of counselling and coaching
  • Professional roles, boundaries and settings
  • Ethical principles and codes of practice
  • The self of the practitioner
  • Cultural competence and diversity
  • Confidentiality, consent and safeguarding
  • The evidence base for talking therapies
  • Wellbeing and the biopsychosocial model
  • Career pathways and professional development
2
Contracting a Developmental Relationship
  • Contracting and the three-way agreement
  • Mentoring, sponsorship and developmental relationships
  • Ethics, supervision and reflective practice
  • Collaborative and client-led planning
  • Preparing financial statements
  • Financial reporting frameworks (IFRS/GAAP)
  • Values-based living
  • Coaching for resilience and wellbeing
  • Interpreting financial statements
  • Brand strategy, identity and architecture
  • Brand equity and positioning
  • Integrated marketing communications (IMC)
  • Advertising and creative development
  • Integrated and sustainability reporting
  • Reporting quality and governance
3
Advice, Experience and Judgement
  • Mentoring, sponsorship and developmental relationships
  • Questioning, listening and the coach’s restraint
  • Feedback, challenge and psychological safety in coaching
  • Practitioner wellbeing and vicarious trauma
  • Outcome monitoring in therapeutic work
  • Referral, multi-agency work and the client pathway
  • Management accounts and dashboards
  • Budget vs actual and variance
  • Cost and profitability analysis
  • Behavioural and process addictions
  • Risk, protective and social factors
  • Attachment and developmental theory
  • Stages of change and readiness
  • Managing boundaries and dual relationships
  • Peer support and consultation
4
Supervision and Reflective Practice
  • Ethics, supervision and reflective practice
  • The boundary between coaching and therapy
  • The working alliance and coaching presence
  • Sustaining ethical, effective practice
  • Ethical frameworks and codes of practice
  • Complaints, accountability and fitness to practise
  • Recovery capital and community
  • Case management and referral
  • Legal responsibilities and professional bodies
  • Client feedback and satisfaction
  • Managing risk and difficult cases
  • Lessons learned and development
  • Driving effective, ethical outcomes
  • Psychoeducation and workshops
  • Designing an intervention or programme
5
Sponsorship and Advancement
  • Mentoring, sponsorship and developmental relationships
  • Evaluating coaching outcomes
  • Cultural context and coaching across difference
  • Strengths-based coaching
  • Group and team coaching
  • Professional case study and presentation
  • Habits and behaviour design
  • Managing complexity and comorbidity
  • Workplace and organisational contexts
  • Accountability and follow-through
  • Meaning, purpose and values
  • Outcome and process measures
  • Reputation and crisis communications
  • Brand guidelines and consistency
  • Measuring brand health
6
Evaluating Developmental Relationships
  • Evaluating coaching outcomes
  • Goal setting and behavioural change in coaching
  • Mentoring, sponsorship and developmental relationships
  • Relapse prevention planning
  • Practice management systems
  • Professional standards in the field
  • Coaching principles and ethics
  • The coaching relationship
  • Psychometric and screening tools
  • Digital marketing strategy and channels
  • Content marketing and editorial planning
  • Emerging tools and innovation
  • Communicating with families and carers
  • Social media and community management
  • Email marketing and automation
7
Mentoring, Coaching and Sponsorship
  • Mentoring, sponsorship and developmental relationships
  • Contracting and the three-way agreement
  • The working alliance and coaching presence
  • Managing difficult conversations
  • Marketing technology and the stack
  • Presenting, demonstrating and proposing
  • Negotiation and closing techniques
  • Sales forecasting and territory planning
  • Team coaching and the team as client
  • Building and running a coaching practice
  • Clinical assessment and shared formulation
  • Therapeutic modalities and choosing an approach
  • Risk assessment and safeguarding in practice
  • Trauma-informed delivery and its limits
  • Working with ambivalence and motivation
8
Culture and Inclusion
  • Gender, youth and social inclusion in agricultural development
  • Land preparation, tillage and conservation agriculture
  • The consulting mindset and trusted advisor positioning
  • Diagnosing client problems before prescribing solutions
  • Precision agriculture principles and site-specific management
  • Structuring engagements: scope, deliverables and expectations
  • Regenerative and conservation agriculture practices
  • Discovery interviews and evidence gathering
  • Climate-smart agriculture and seasonal risk
  • Entrepreneurship and start-ups in agriculture
  • Community engagement and equity
  • Organisational culture and behaviour change
  • Security culture and awareness
  • Culture as a strategic asset
  • Assets, liabilities and equity reporting
9
Client Relationships
  • Stakeholder identification and analysis
  • Procurement and contract management
  • Stakeholder engagement strategy
  • Building project relationships
  • Building strategic customer relationships
  • Negotiation with clients and partners
  • Root cause analysis frameworks in advisory work
  • Partnership building and multi-stakeholder platforms
  • Relationship management and retention
  • Stakeholder mapping and collaboration
  • Managing difficult stakeholders
  • Stakeholder mapping in banking
  • Relationship management and cross-selling
  • Wealth, SME and corporate relationships
  • Stakeholder communications
10
Risk and Compliance
  • Interest-rate risk and gap analysis
  • Asset-liability committee (ALCO) governance
  • Derivatives and risk instruments
  • Regulatory liquidity ratios (LCR, NSFR)
  • Control environment and risk assessment
  • Governance and the three lines model
  • Fraud risk and controls
  • Audit risk and materiality
  • Writing advisory reports that drive decisions
  • Corporate governance principles and purpose
  • Accounting concepts, principles and the regulatory landscape
  • Risk registers and monitoring
  • Communicating risk to the workforce
  • Presenting recommendations to senior decision-makers
  • Legal and other requirements
11
Evidence and Research
  • Comparable sales analysis and market evidence
  • Measurement and analytics for media and social campaigns
  • Health records, data and confidentiality
  • Analytical techniques and bias
  • Data visualisation for finance
  • Decision support and insight
  • Psychodynamic and psychoanalytic approaches
  • Record-keeping and data protection
  • Evidence-based improvement
  • Evidence-based practice
  • Evidence-based practice and research literacy
  • Farm management information systems and data platforms
  • Data-driven decision support and analytics
  • Complaint data and learning
  • Service analytics and dashboards
12
Wellbeing and Resilience
  • Managing growth, risk and resilience
  • Operational risk and resilience
  • Stress testing and scenario analysis
  • Wellbeing and holistic health strategy
  • Resilience, wellbeing and stress management
  • Working with organisations on wellbeing
  • Wellbeing and resilience coaching
  • Wellbeing and personal-effectiveness learning
  • Workplace wellbeing strategy
  • Stress and psychosocial risk
  • Crisis, resilience and contingency planning
  • Wellbeing, fatigue and psychosocial risk
  • Organisational resilience and adaptive strategy
  • Business continuity and resilience
  • Pricing, value articulation and professional fees
13
Workplace Context
  • Customer and community engagement
  • Customer and employee satisfaction
  • Assurance engagements and standards
  • Engagement and motivation
  • Measuring engagement and impact
  • Engagement, motivation and energisers
  • Employee engagement models and drivers
  • The employee lifecycle and HR value chain
  • Strategic workforce planning and demand forecasting
  • Managing resistance and engagement
  • Worker engagement and empowerment
  • Motivation theories and engagement
  • Workforce and shift management in retail
  • Strengths, flow and engagement
  • Building trust and engagement
14
Practice and Business
  • Financial risk in projects
  • Business case and requirements
  • Value management and business value
  • Market analysis and environmental scanning
  • Go-to-market and channel strategy
  • Marketing planning and budgeting
  • Setting objectives and marketing KPIs
  • Marketing and sales: scope, roles and value
  • The marketing concept and customer orientation
  • The marketing mix and the 7 Ps
  • Aligning marketing and sales (smarketing)
  • Financial statement and cash-flow analysis
  • Loan structuring, pricing and covenants
  • Market and interest-rate risk
  • Business continuity and crisis management
15
Digital Delivery
  • Digital procurement and the future of the profession
  • Vendor and technology management
  • Bancassurance and digital insurance models
  • Telehealth and digital care delivery
  • Ethics and independence in advisory relationships
  • Ethics of technology in practice
  • Agile and digital transformation projects
  • Virtual and distributed teams
  • Emerging project technologies
  • Managing virtual and cross-cultural teams
  • Digital disruption and modern go-to-market
  • Automation and safety technology
  • Managing engagement risk and professional liability
  • Digital transformation and IT strategy
  • Digital and data-driven go-to-market
16
Programme Delivery
  • Event planning timelines, run sheets and production schedules
  • Event risk, safety and contingency planning
  • The vehicle sales process from enquiry to delivery
  • Demand, master scheduling and material requirements planning
  • Capacity planning and line balancing
  • Projects and expansion: connecting the unserved
  • Range planning and category management
  • Mine planning and methods: surface and underground
  • Projects, programmes and portfolios
  • Project management standards (PMI, PRINCE2)
  • Media planning and buying
  • Continuous improvement of delivery
  • Voice, communication and delivery
  • Continuous improvement of programmes
  • Wellness programmes and promotion
17
Community and Family Context
  • Community and lifelong learning
  • Corporate responsibility and community
  • Social media management: platforms, communities and algorithms
  • Sustainability and social impact in projects
  • Corporate social responsibility and community impact
  • Group dynamics, facilitation and community mobilisation
  • Social media customer care
  • Social performance and outreach
  • Corporate social responsibility communications
  • Family intervention planning
  • The project environment and stakeholders
  • Corporate social responsibility and ESG
  • Corporate social responsibility and sustainability
  • Community and tenant engagement
  • Mentorship, networks and the community of practice
18
Health Context
  • Health, safety and compliance in delivery
  • Customer and brand health metrics
  • Brand health and measurement
  • Soil health and fertility management
  • Healthy work design
  • Absence and health management
  • Confidentiality and health data
  • Project roles and the project manager
  • Public health programmes: prevention and outreach
  • Business case and strategic alignment
  • Healthcare quality, safety and accreditation
  • Procurement and stock management for health commodities
  • Health financing: budgets, insurance and out-of-pocket realities
19
Standards and Quality
  • Continuous improvement cycles
  • Driving measurable safety improvement
  • Continuous environmental improvement
  • Management review and improvement
  • Integration with quality and environment
  • Certification and continual improvement
  • Design review and quality
  • Professional standards and continuing development
  • Process improvement and lean thinking
  • Quality management and standards
  • Productivity and efficiency improvement
  • Project governance and assurance
  • Professional roles, ethics and standards for agricultural practitioners
  • The business case for productivity, quality and sustainability
  • Benchmarking against standards and best practice
20
Conflict and Resistance
  • Managing difficult customers
  • Negotiation with buyers, suppliers and financiers
  • Conflict resolution over land, water and resources
  • De-escalation and difficult customers
  • Negotiation and influencing
  • Handling difficult customers and disputes
  • Managing resistance and reskilling
  • Integrity, confidentiality and conflicts
  • Working with conflict and change
  • Conflicts of interest management
  • Conflict resolution and mediation
  • Negotiation and conflict resolution
  • Diagnosing readiness and managing resistance
  • Managing resistance and capability building
  • Negotiation strategy and planning
21
Records and Reporting
  • Record keeping, notes and professional documentation
  • Environmental monitoring and reporting
  • Incident reporting and record-keeping
  • Project governance frameworks
  • Sustainability reporting and disclosure
  • Board and management reporting
  • Professional report writing
  • Risk registers and reporting
  • Security metrics and reporting
  • Proposal development and donor reporting
  • Vehicle documentation, compliance and consumer protection
  • KPIs and performance reporting
  • Reporting automation
  • Data, records and confidentiality tech
  • Professional writing and reports
22
Coaching Practice
  • Measuring coaching outcomes
  • Coaching and developing team members
  • Sales enablement and coaching
  • Quality monitoring and coaching
  • Coaching and quality monitoring
  • Coaching for performance
  • Building a coaching culture
  • Measuring coaching and mentoring impact
  • Coaching models and frameworks (GROW)
  • Facilitation, coaching and mentoring
  • Creating a coaching culture
  • Solvency, capital and prudential supervision
  • Mentoring and sponsorship
23
Therapeutic Practice
  • Employment relationship and the psychological contract
  • Stakeholder and sponsor management
  • Forecasting and planning
  • Communicating financial results
  • Duty of care and risk management
  • Ethical, risk and feasibility considerations
  • Risk assessment and safety planning
  • Treatment planning and review
  • Change talk and readiness
  • Goal setting and action planning
  • Habit change and behaviour design
  • Reporting to boards and executives
24
Ethics and Safeguarding
  • Professional ethics and responsibility (PMI)
  • Professional standards and ethics
  • Marketing and sales ethics
  • Managing organisational politics
  • Ethics and fair customer treatment
  • Professional ethics in customer service
  • Responsible and ethical service
  • Roles, conduct and professional standards in banking
  • Ethics and integrity in banking
  • Professional ethics and banking conduct
  • Anti-corruption and financial-crime ethics
  • Ethics and independence
  • Ethics in communications
  • Ethics and suitability
  • Ethics and professional standards in finance
25
Communication Skills
  • Psychoeducation and public communication
  • Communication planning and management
  • Integrated marketing communications
  • Professional presentation and pitching
  • Media and public communication
  • Facilitation, training and public presentation skills
  • Communicating technical information to diverse audiences
  • Professional report writing and presentation
  • Communication and interpersonal skills
  • Closed-loop feedback systems
  • Professional and persuasive communication
  • Internal communications
  • Event and sponsorship communications
  • Communications analytics
  • Presentation and public speaking
26
Development and Learning
  • Message development and testing
  • Supplier development and innovation
  • Continuing professional development
  • Measuring development impact
  • Cognitive load and learning science
  • The learning and development profession
  • Learning strategy and business alignment
  • Learning cultures and the learning organisation
  • Blended and hybrid learning design
  • Career and talent development
  • Motivation and self-directed learning
  • Team development and effectiveness
  • Your one-year professional development trajectory
  • Career pathways and continuing professional development
  • Setting professional goals and a personal development plan
27
Groups and Facilitation
  • Group facilitation and group process
  • Leading security teams
  • Compliance and regulatory projects
  • Leading project governance
  • Designing and facilitating groups
  • Working with referrers and multidisciplinary teams
  • Leading groups and workshops
  • Collaboration and teamwork
  • Servant leadership and self-organising teams
  • Facilitation and workshops
  • Team leadership and motivation
  • Innovation and fintech collaboration
  • Facilitation skills and presence
  • Virtual and hybrid facilitation
  • Change and adoption in projects
28
Behaviour and Change
  • Behaviour change and adoption of innovations
  • Foreign exchange and treasury operations
  • Technology governance and change control
  • Foreign exchange and hedging
  • Change management and adoption
  • Cost concepts, classification and behaviour
  • Regulatory change management
  • Safety culture, leadership and behaviour
  • Change leadership models (Kotter, ADKAR, Lewin)
  • Sustaining change and embedding new behaviours
  • Measuring change and transformation impact
  • Buyer behaviour and the customer journey
  • Variations, claims and delay: managing change on site
  • Change control and configuration
  • Organisational change management
29
Goals and Measurement
  • Performance management systems and cycles
  • Performance measurement and KPI dashboards
  • Innovation and continuous delivery
  • Leading and lagging metrics
  • Policy, planning and objectives
  • Measuring HSE performance
  • Setting goals, roles and accountability
  • High-performance team rituals and cadence
  • Contract performance and exit
  • Risk treatment and countermeasures
  • Aligning security with business goals
  • Performance measurement and attribution
  • Metrics and reporting
  • Retail performance metrics: sales densities, conversion and basket
  • Goal setting and contracting
30
Leadership Context
  • Investment portfolio management
  • Influencer and partnership communications
  • Campaign execution and management
  • Thought leadership
  • Category management and strategy
  • Cash and liquidity management
  • Financial risk types and management
  • Theories and models of leadership and management
  • Safety management systems (ISO 45001)
  • Financial, management and cost accounting distinguished
  • Managing resistance and readiness
  • Ethics and responsible leadership
  • Innovation management and creative problem-solving
  • Category management and strategy development
  • Data quality and master data management
Learning Outcomes

What You Will Achieve

  • Contracting a Developmental Relationship — applied to your own work
  • Advice, Experience and Judgement — applied to your own work
  • Supervision and Reflective Practice — applied to your own work
  • Sponsorship and Advancement — applied to your own work
  • Evaluating Developmental Relationships — applied to your own work
  • Mentoring, Coaching and Sponsorship — applied to your own work
Enrolment Process

How to Get Certified

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Step 3: Study in the GLI Learning Portal
Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.
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Step 4: Pass, Get Certified & Verified
Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.
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Frequently Asked Questions

Common Questions

What is the CCOA2 certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised instructional-design, quality-assurance and CPD standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CCOA2?

This certification is ideal for Trainers and Facilitators, Instructional and Curriculum Designers, Learning and Development Professionals and Academic and Education Administrators, and other professionals seeking to formalise their expertise in instructional design, training delivery and learning management with a globally recognised credential.

How long does the CCOA2 certification take to complete?

The programme is structured over 10 Week and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CCOA2 internationally recognised?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised instructional-design, quality-assurance and CPD standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

What is the cost of the CCOA2 certification?

The Certified Coaching and Mentoring Associate is offered in two formats: Self-Paced at USD 399 and Live Virtual at USD 599. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CCOA2 certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CCOA2?

The Certified Coaching and Mentoring Associate is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CCOA2?

The Certified Coaching and Mentoring Associate carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CCOA2 while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CCOA2?

Graduates progress towards senior L&D, academic and learning-leadership roles. The CCOA2 strengthens your expertise in instructional design, training delivery and learning management and positions you for advancement across training providers, universities, corporates and education institutions.

Graduate Voices

What Our Alumni Say

“

The curriculum was directly applicable to my daily work. I immediately applied what I learned and saw results within weeks of completing the programme.

Head of Learning
Private Sector
“

GLI's certification is the most practical professional programme I have attended. The international frameworks gave me credibility with my employer and clients.

L&D Manager
NGO Sector
“

I earned my CCOA2 while working full-time. The self-paced format made it possible, and the quality of the content is genuinely world-class.

Lead Facilitator
Government
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