What is the Certified Facilitation Skills Trainer?

The Certified Facilitation Skills Trainer is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Soft Skills & Personal Dev..

How long does this certification take?

The programme is 9 Week and can be completed at your own pace through our self-paced online option, or alongside live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications are internationally recognised and carry CPD credits, making them valuable for career advancement worldwide.

What level is this certification?

This is a Intermediate Level certification, suitable for professionals with relevant experience or background in the field.

You can enrol by emailing info@leadership.co.ke, contacting us via WhatsApp at +254 722 223 084, or filling the enrolment form below.

Certified Facilitation Skills Trainer (CFST) | Online Certification

Executive Summary

Certified Facilitation Skills Trainer

Designed for today’s high-impact professionals, the Certified Facilitation Skills Trainer (CFST) delivers a rigorous Intermediate-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in instructional design, training delivery and learning management.

This 9 Week programme is structured around recognised instructional-design, quality-assurance and CPD standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CFST holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Facilitation Skills Trainer

Acronym

CFST

Who Should Enrol?

Assessing What Participants Can Do — applied to your own work
Transfer After the Session — applied to your own work
Delivering Digitally and Blended — applied to your own work
Facilitating Real Rooms — applied to your own work
Practice Over Coverage — applied to your own work
Inclusion and Access in Delivery — applied to your own work

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards senior L&D, academic and learning-leadership roles

Professional Recognition

Credential aligned with recognised instructional-design, quality-assurance and CPD standards

Leadership Capability

Develop the strategic and operational skills to lead complex instructional design functions

Organisational Impact

Design and implement instructional design systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to instructional design

Global Employability

Qualify for instructional design roles across training providers, universities, corporates and education institutions worldwide

Competency Framework

Core Competencies You Will Develop

✦Instructional Design and Curriculum Development

✦Facilitation, Delivery and Learner Engagement

✦Digital, Blended and E-Learning

✦Assessment, Evaluation and Quality Assurance

✦Learning Strategy, Leadership and Administration

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Professional Context of Certified Facilitation Skills Trainer

Certified Facilitation Skills Trainer: industry context, trends and professional standards
Principles of teaching, training and learning
Adult learning theory (andragogy)
The learning and development profession
Roles, standards and professional ethics
The learning ecosystem and stakeholders
Learning strategy and business alignment
Learning cultures and the learning organisation
Equity, diversity and inclusive education
The evidence base for effective learning
Career pathways and professional development

Assessing What Participants Can Do

Assessment that measures capability
Evaluating learning: from reaction to results
Designing learning for transfer, not coverage
Diagnosing whether training is the answer
Learning materials and job aids
Presentation and public-speaking skills
Curriculum, qualifications and accreditation
Managing group dynamics
Handling difficult participants
Classroom and workshop management
Feedback and learner support
E-learning authoring and development
Learning management systems (LMS)
Multimedia and video for learning
Microlearning and mobile learning

Transfer After the Session

Evaluating learning: from reaction to results
Coaching, mentoring and on-the-job development
Designing learning for transfer, not coverage
Content curation and management
AI and adaptive learning
Data-driven learning design
Dashboards and reporting
Learning data privacy and ethics
Innovation in learning technology
Learning strategy and roadmaps
L&D operating models and governance
Academic and training administration
Budgeting and resource management
Vendor and faculty management
Talent, succession and workforce learning

Delivering Digitally and Blended

Digital, blended and low-bandwidth delivery
Facilitation in mixed-ability, multilingual rooms
Inclusive learning and accessibility
Social and collaborative learning
Accessibility and universal design
Emerging learning technologies
Assessment design and methods
Formative and summative assessment
Rubrics, marking and moderation
Evaluation of training (Kirkpatrick)
Feedback and learner analytics
Accreditation and certification
Individual development planning
Peer learning and communities of practice
Reflective practice and journaling

Facilitating Real Rooms

Facilitation in mixed-ability, multilingual rooms
Inclusive learning and accessibility
Designing learning for transfer, not coverage
Learning needs analysis (TNA)
Writing learning objectives and outcomes
Sequencing, chunking and scaffolding
Designing for different learning modalities
Gamification and interactive design
Virtual classrooms and webinars
Learning technology ecosystem
Learning analytics and data
LMS and LXP administration
Building the learning brand
Aligning learning to performance
Leading the learning function

Practice Over Coverage

Designing learning for transfer, not coverage
Facilitation in mixed-ability, multilingual rooms
Assessment that measures capability
Learning needs analysis at organisational level
Knowledge management and organisational learning
Stakeholder mapping and partnering
Consulting with sponsors and managers
Marketing and promoting learning
Influencing and gaining buy-in
Professional writing and documentation
Presenting learning proposals and impact
Managing learner expectations
Collaboration with subject experts
Leading learning projects and change
Team leadership in L&D

Inclusion and Access in Delivery

Inclusive learning and accessibility
Facilitation in mixed-ability, multilingual rooms
Digital, blended and low-bandwidth delivery
Scaling learning across the organisation
Future of work and reskilling
Sustaining transformation and benefits
Measuring learning transformation impact
Professional ethics in education and training
Academic integrity and honesty
Inclusion, accessibility and fairness
Safeguarding and learner welfare
Data protection and learner privacy
Intellectual property and content rights
Quality standards and accreditation
Governance and accountability

Communication

Professional portfolio and presentation
Language and communication training
Governance of controls and reporting
Regulatory reporting and disclosure
Applying reporting standards and accounting judgement
The finance function, month-end close and reporting cycle
Board and executive reporting
Professional writing and briefings
Crisis and reputation communication
Monitoring, evaluation and reporting
Board reporting and information flows
Presenting sourcing recommendations
Managing supplier communications
Board and management reporting
Professional report writing

Stakeholders and Clients

Learner and stakeholder satisfaction
Internal customers and business partnering
Influencing and negotiation with stakeholders
Stakeholder mapping and liaison
Strategic customer relationships
Pricing tours, events and sponsorships
The construction industry: clients, contractors and the project economy
Managing boundaries and dual relationships
Client feedback and satisfaction
Quality of the therapeutic relationship
The project environment and stakeholders
Stakeholder mapping across the agricultural ecosystem
Partnership building and multi-stakeholder platforms
Relationship management and retention
Stakeholder mapping and collaboration

Change and Adoption

Learning transformation and modernisation
Negotiation tactics and behaviours
Variations, claims and delay: managing change on site
Change talk and readiness
Habit change and behaviour design
Change control and configuration
Organisational change management
Change and adoption in projects
Agile and digital transformation projects
Measuring change and project impact
Baseline setting and change control
Buyer behaviour and the customer journey
Digital transformation and IT strategy
Sales and marketing transformation
Measuring growth and transformation impact

Standards and Quality

Feasibility, cost and quality analysis
Design review and quality assurance
Reporting quality and governance
Evidence-based improvement
Project management standards (PMI, PRINCE2)
Quality and delivery metrics
Continuous improvement and retrospectives
Driving measurable delivery improvement
Delivery, quality and stakeholder plan
Quality planning and assurance
Quality control and continuous improvement
Driving measurable safety improvement
Continuous environmental improvement
Management review and improvement
Integration with quality and environment

Cost and Value

Ethics and professional standards in finance
The finance function and digital transformation
Cost concepts, classification and behaviour
Costing methods: absorption, marginal and activity-based
Cost-volume-profit and break-even analysis
Standard costing and variance analysis
Budgeting techniques and the budgeting cycle
Flexible budgets and rolling forecasts
Responsibility accounting and cost centres
Cost reduction and efficiency programmes
Capital budgeting: NPV, IRR and payback
Financial modelling and forecasting discipline
Payroll, statutory deductions and employment cost
Digital finance, mobile money and payment operations
Regulator and investor relations

Programme Delivery

Designing a learning programme or curriculum
Delivery and facilitation plan
Capstone scoping: a real project or programme
Designing the project plan and schedule
Project initiation and chartering
Integrated project planning
Project management plan development
Resource planning and levelling
Communication planning and management
Building project relationships
Project management software and tools
Event risk, safety and contingency planning
The vehicle sales process from enquiry to delivery
Demand, master scheduling and material requirements planning
Capacity planning and line balancing

Strategic Context

Digital learning strategy
Customer service and CX strategy
Sustaining strategic customer focus
Customer experience strategy
Communications strategy and planning
Category management and strategy
Financial inclusion strategy
Strategic analysis: PESTLE, SWOT and Porter’s Five Forces
Real options and strategic investment
Governance and organisational value
Sustainability strategy and materiality
Product and portfolio strategy
Go-to-market and channel strategy
Brand and reputation as strategic assets
Growth strategy and demand generation

Governance and Compliance

Technical and compliance training
Governance, risk and compliance (GRC)
The regulatory and legal environment
Public, private and non-profit governance
Policy and public engagement
Leading governance projects and change
Team leadership in governance
Responsible and sustainable governance
Capstone scoping: a real governance or policy issue
Designing a governance, compliance or policy solution
Governance frameworks and codes
Working with law enforcement and regulators
Likelihood, impact and risk rating
Risk treatment and countermeasures
Intelligence-led risk assessment

Culture and Motivation

Completion, engagement and impact metrics
Wellbeing and personal-effectiveness learning
Building a learning culture
Stakeholder engagement strategy
Team leadership and motivation
Motivation and engagement
Advocacy and policy engagement
Youth and start-ups in agriculture
Professional ethics and codes of conduct in agriculture
Remote sensing, satellite imagery and GIS in agriculture
Circular agriculture and waste-to-value
Security culture and awareness
Aviation safety systems and just culture
Working with organisations on wellbeing
Wellbeing and resilience coaching

Inclusion and Access

The business case for diversity and inclusion
Team diversity and inclusion
Access to finance, grants and investment
Financial inclusion and agency banking
Nomination, succession and diversity
Cross-cultural and global inclusion
Inclusion and the fairness of people decisions
Diversity, inclusion and inclusive leadership
Access control systems and identity management
Electronic access and biometric systems
Digital user experience and accessibility
Electronic and biometric access
Crowd and access management
Assets, liabilities and equity reporting
Market access, buyers and contract farming

Operations and Administration

Sales and customer-service training
Outcome and process measures
Cross-functional collaboration with product and service
Value addition and processing decisions
Yield, productivity and profitability metrics
Digital advisory, e-extension and mobile services
Advisory service design and delivery
Customer service and experience principles
Innovation in service delivery
Journey and process redesign
Professional ethics in customer service
The HR operating model and business partnering
Process safety and major-accident hazards
Productivity, collaboration and workflow tools
The procurement cycle and operating models

Market and Client Development

The marketing concept and customer orientation
Aligning marketing and sales (smarketing)
Sales enablement and coaching
Marketing and sales ethics
Brand safety and responsible marketing
Marketing and sales KPIs and dashboards
Customer and brand health metrics
Market and customer analysis
Campaign or go-to-market plan
Value proposition and messaging
Brand health and measurement
Market analysis and environmental scanning
Customer personas and insight
Value proposition design and messaging
Marketing and sales: scope, roles and value

Ethics and Professionalism

Ethics and transparency in tax
Ethics, confidentiality and professional conduct in HR
Data ethics, privacy and responsible analytics
Ethics and duty of care
Professional ethics and duty of care
Ethical decision-making under pressure
Ethical leadership and integrity
Professional standards and continuing development
Ethics and responsible leadership
Ethics and professional conduct in security
Legal and ethical investigation
Ethics and treating customers fairly in insurance
Regulation, ethics and misinformation in media and telecoms
Ethical principles and codes of practice
Sustaining ethical, effective practice

Cross-Cultural Practice

Cross-cultural communication
Vehicle specifications, trims and options in customer language
Managing virtual and cross-cultural teams
Transfer pricing and international tax
Embedding learning in performance
Needs analysis and audience assessment
Innovation and experimentation in learning
Insurance products and lines of business
Underwriting principles and risk selection
Destination, venue and experience products
Event planning timelines, run sheets and production schedules

Knowledge and Content

Knowledge management and sharing
Data, records and confidentiality tech
Lessons learned and knowledge management
Professional documentation and presentation
Content marketing and editorial
Agri-enterprise planning and farm records
Process and control documentation
Tender planning and documentation
Knowledge management and capability building
Incident reporting and record-keeping
Professional reporting and documentation
Creating content that performs: formats, hooks and production
Health records, data and confidentiality
Reporting and documentation
Record-keeping and data protection

Groups and Communities

Community and lifelong learning
Corporate responsibility and community
Leading security teams
Managing technology teams and technical work
Selling hospitality: corporate, group and event business
Leading hospitality teams across shifts and seasons
Managing health workers and clinical teams
Designing and facilitating groups
Working with referrers and multidisciplinary teams
Leading groups and workshops
Collaboration and teamwork
Group dynamics, facilitation and community mobilisation
Leading service teams
Team leadership in customer service
Customer and community engagement

Learning Practice

Apprenticeships and work-based learning
Managing the training function as a business
Skills-based and continuous learning
Responsible use of AI in learning
Learning KPIs and scorecards
Driving measurable learning impact
Learning in the flow of work
Self-directed and continuous learning
Sustaining a learning organisation
Capstone scoping: a real learning challenge
Business case and impact assessment
Facilitation and workshops
Facilitation, training and public presentation skills
Situation analysis and diagnostic assessment
Adult learning and farmer field schools

People Development

Talent and capability ecosystems
Creativity and critical-thinking development
Schedule development and optimisation
Team development and effectiveness
Coaching and developing team members
Quality monitoring and coaching
Coaching and quality monitoring
Coaching for performance
Development banking and project finance
Message development and testing
Supplier development and innovation
High-potential identification and talent reviews
Workforce planning and the capability gap
Learning transfer and capability building
Talent review and succession in practice

Performance and Evaluation

Setting objectives, indicators and targets
Monitoring, evaluation and sustainability plan
Linking CX to business performance
Service KPIs: CSAT, NPS, CES, SLAs
Cost, feasibility and impact analysis
Net Promoter Score and satisfaction metrics
Performance management in service
Banking KPIs and branch scorecards
Service quality and turnaround metrics
Sales performance and pipeline management
Impact, blended and concessional finance
Continuous feedback and performance conversations
Performance management that changes behaviour
Measuring HSE transformation impact
HSE KPIs and performance indicators

Learning Technology

Vendor and technology management
Vendor selection and managing technology suppliers
Digital ethics and algorithmic accountability
Building digital capability in an organisation
Bancassurance and digital insurance models
Social media management: platforms, communities and algorithms
Reporting automation
Digital and online therapy platforms
Automation in project delivery
Emerging project technologies
Digital disruption and modern go-to-market
Scaling technologies and business models
Self-service and digital support
Customer service technology stack
Technology selection and integration

Evidence and Analytics

Web, campaign and funnel analytics
Qualitative and quantitative research
Translating insight into strategy
Data ethics and farmer privacy
Baseline surveys and data collection tools
Data quality, analysis and reporting
Using evidence to refine agricultural practice
Designing an evidence-based intervention or farm plan
Portfolio of evidence and reflective practice
Data-driven decision support and analytics
Service analytics and dashboards
Data, analytics and customer insight
Data analytics in audit
Evidence, judgement and scepticism
Data migration and cleansing

Workforce Context

Onboarding and induction design
Customer onboarding and lifecycle
Customer and employee satisfaction
Assurance engagements and standards
Engagement and motivation
Measuring engagement and impact
Engagement, motivation and energisers
Stakeholder engagement plan
Employee engagement models and drivers
The employee lifecycle and HR value chain
Strategic workforce planning and demand forecasting
Workforce management and scheduling
Win-back and re-engagement
Workforce planning and scheduling
Employee experience and engagement

Leadership and Management

Pharmaceutical storage, cold chain and expiry management
Procurement and stock management for health commodities
Guard force management
Management accounts and dashboards
Decision support and insight
Duty of care and risk management
Practice management systems
Writing advisory reports that drive decisions
Project roles and the project manager
Stakeholder and sponsor management
Building project management maturity
Queue management and service flow
Front-office and reception management
Handling escalations as a leader
Teller operations, cash handling and vault management

Learning Outcomes

What You Will Achieve

Assessing What Participants Can Do — applied to your own work
Transfer After the Session — applied to your own work
Delivering Digitally and Blended — applied to your own work
Facilitating Real Rooms — applied to your own work
Practice Over Coverage — applied to your own work
Inclusion and Access in Delivery — applied to your own work

Enrolment Process

How to Get Certified

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Step 1: Choose Your Certification

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Step 3: Study in the GLI Learning Portal

Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

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Step 4: Pass, Get Certified & Verified

Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.

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Frequently Asked Questions

Common Questions

What is the CFST certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised instructional-design, quality-assurance and CPD standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CFST?

This certification is ideal for Trainers and Facilitators, Instructional and Curriculum Designers, Learning and Development Professionals and Academic and Education Administrators, and other professionals seeking to formalise their expertise in instructional design, training delivery and learning management with a globally recognised credential.

How long does the CFST certification take to complete?

The programme is structured over 9 Week and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CFST internationally recognised?

What is the cost of the CFST certification?

The Certified Facilitation Skills Trainer is offered in two formats: Self-Paced at USD 349 and Live Virtual at USD 549. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CFST certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CFST?

The Certified Facilitation Skills Trainer is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CFST?

The Certified Facilitation Skills Trainer carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CFST while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CFST?

Graduates progress towards senior L&D, academic and learning-leadership roles. The CFST strengthens your expertise in instructional design, training delivery and learning management and positions you for advancement across training providers, universities, corporates and education institutions.

Certified Facilitation Skills Trainer

Certified Facilitation Skills Trainer

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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