What is the Certified Educational Success Coach?

The Certified Educational Success Coach is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Learning & Development.

How long does this certification take?

The programme is 8 Week and can be completed at your own pace through our self-paced online option, or alongside live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications are internationally recognised and carry CPD credits, making them valuable for career advancement worldwide.

What level is this certification?

This is a Intermediate Level certification, suitable for professionals with relevant experience or background in the field.

You can enrol by emailing info@leadership.co.ke, contacting us via WhatsApp at +254 722 223 084, or filling the enrolment form below.

Certified Educational Success Coach (CESC) | Online Certification

Executive Summary

Certified Educational Success Coach

Designed for today’s high-impact professionals, the Certified Educational Success Coach (CESC) delivers a rigorous Intermediate-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in instructional design, training delivery and learning management.

This 8 Week programme is structured around recognised instructional-design, quality-assurance and CPD standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CESC holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Educational Success Coach

Acronym

CESC

Who Should Enrol?

Contracting the Engagement — applied to your own work
The Working Alliance — applied to your own work
Questioning and Restraint — applied to your own work
Challenge, Safety and Change — applied to your own work
Boundaries, Ethics and Supervision — applied to your own work
Evaluating What Changed — applied to your own work

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards senior L&D, academic and learning-leadership roles

Professional Recognition

Credential aligned with recognised instructional-design, quality-assurance and CPD standards

Leadership Capability

Develop the strategic and operational skills to lead complex instructional design functions

Organisational Impact

Design and implement instructional design systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to instructional design

Global Employability

Qualify for instructional design roles across training providers, universities, corporates and education institutions worldwide

Competency Framework

Core Competencies You Will Develop

✦Counselling Theories and Models

✦Facilitation, Delivery and Learner Engagement

✦Positive Psychology and Wellbeing

✦Mindfulness, Resilience and Self-Leadership Assurance

✦Meaning, Purpose and Flourishing

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Professional Context of Certified Educational Success Coach

Certified Educational Success Coach: industry context, trends and professional standards
The helping relationship and its purpose
History and scope of counselling and coaching
Professional roles, boundaries and settings
Ethical principles and codes of practice
The self of the practitioner
Cultural competence and diversity
Confidentiality, consent and safeguarding
The evidence base for talking therapies
Wellbeing and the biopsychosocial model
Career pathways and professional development

Contracting the Engagement

Contracting and the three-way agreement
The working alliance and coaching presence
Ethics, supervision and reflective practice
Preparing financial statements
Financial reporting frameworks (IFRS/GAAP)
Interpreting financial statements
Integrated and sustainability reporting
Values-based living
Coaching for resilience and wellbeing
Reporting quality and governance
Brand strategy, identity and architecture
Brand equity and positioning
Integrated marketing communications (IMC)
Advertising and creative development
Management accounts and dashboards

The Working Alliance

The working alliance and coaching presence
Questioning, listening and the coach’s restraint
Feedback, challenge and psychological safety in coaching
Brand guidelines and consistency
Measuring brand health
Digital marketing strategy and channels
Content marketing and editorial planning
Budget vs actual and variance
Cost and profitability analysis
Social media and community management
Email marketing and automation
Forecasting and planning
Marketing technology and the stack
Presenting, demonstrating and proposing
Negotiation and closing techniques

Questioning and Restraint

Questioning, listening and the coach’s restraint
The working alliance and coaching presence
Goal setting and behavioural change in coaching
Attachment and developmental theory
Managing boundaries and dual relationships
Peer support and consultation
Duty of care and risk management
Recovery capital and community
Case management and referral
Record-keeping and data protection
Complaints, accountability and fitness to practise
Legal responsibilities and professional bodies
Lessons learned and development
Designing and facilitating groups
Psychoeducation and workshops

Challenge, Safety and Change

Feedback, challenge and psychological safety in coaching
Goal setting and behavioural change in coaching
The working alliance and coaching presence
Designing an intervention or programme
Behavioural and process addictions
Risk, protective and social factors
Ethical, risk and feasibility considerations
Stages of change and readiness
Goal setting and contracting
Treatment planning and review
Managing complexity and comorbidity
Workplace and organisational contexts
Goal setting and action planning
Relapse prevention planning
Accountability and follow-through

Boundaries, Ethics and Supervision

The boundary between coaching and therapy
Ethics, supervision and reflective practice
Contracting and the three-way agreement
Strengths-based coaching
Group and team coaching
Meaning, purpose and values
Habits and behaviour design
Outcome and process measures
Evidence-based practice and research literacy
Data, records and confidentiality tech
Practice management systems
Psychometric and screening tools
Reputation and crisis communications
Sales forecasting and territory planning
Mentoring, sponsorship and developmental relationships

Evaluating What Changed

Evaluating coaching outcomes
Goal setting and behavioural change in coaching
Contracting and the three-way agreement
The coaching relationship
Ethics of technology in practice
Team coaching and the team as client
Cultural context and coaching across difference
Building and running a coaching practice
Clinical assessment and shared formulation
Therapeutic modalities and choosing an approach
Risk assessment and safeguarding in practice
Trauma-informed delivery and its limits
Working with ambivalence and motivation
Group facilitation and group process
Record keeping, notes and professional documentation

Community and Family Context

Environmental, social and governance (ESG)
Community and tenant engagement
Corporate responsibility and community
Social media management: platforms, communities and algorithms
Measurement and analytics for media and social campaigns
Sustainability and social impact in projects
Mentorship, networks and the community of practice
Community natural-resource governance
Gender, youth and social inclusion in agricultural development
Emerging tools and innovation
Corporate social responsibility and community impact
Working with referrers and multidisciplinary teams
Social and collaborative learning
Community and lifelong learning
Stress and psychosocial risk

Health Context

Absence and health management
Wellbeing and holistic health strategy
Confidentiality and health data
Communicating with families and carers
Health records, data and confidentiality
Telehealth and digital care delivery
Public health programmes: prevention and outreach
Professional writing and reports
Healthcare quality, safety and accreditation
Health financing: budgets, insurance and out-of-pocket realities
Procurement and stock management for health commodities
Health, safety and compliance in delivery
Customer and brand health metrics
Brand health and measurement
Healthy work design

Standards and Quality

Professional standards in the field
The business case for productivity, quality and sustainability
Benchmarking against standards and best practice
Continuous improvement and lessons learned
Data quality, analysis and reporting
Breeding, reproduction and genetic improvement
Animal welfare standards and ethical husbandry
Sustainability certification and standards
Traceability, recall and quality assurance systems
Quality management systems and audits
Roles, standards and professional conduct
Continuous improvement and lean banking
Driving measurable banking improvement
Quality assurance of audit
Assurance engagements and standards

Conflict and Resistance

Negotiation and conflict management
Conflict resolution and negotiation
Conflicts of interest and transparency
Commercial negotiation and value capture
Sponsorship and negotiation selling
Negotiation with clients and partners
Managing difficult customers
Negotiation with buyers, suppliers and financiers
Conflict resolution over land, water and resources
De-escalation and difficult customers
Managing difficult stakeholders
Conflicts of interest and procurement ethics
Negotiation and influencing
Handling difficult customers and disputes
Managing resistance and reskilling

Records and Reporting

Professional report and presentation
Metrics and reporting
Management reporting and decision support
Board reporting and information flows
Governance of ESG and reporting
Communicating and reporting to leadership
Management and board reporting
Environmental monitoring and reporting
Incident reporting and record-keeping
Psychoeducation and public communication
Sustainability reporting and disclosure
Board and management reporting
Professional report writing
Risk registers and reporting
Proposal development and donor reporting

Coaching Practice

Coaching principles and ethics
Quality monitoring and coaching
Coaching and quality monitoring
Coaching for performance
Building a coaching culture
Measuring coaching and mentoring impact
Coaching models and frameworks (GROW)
Facilitation, coaching and mentoring
Creating a coaching culture
Mentoring and sponsorship
Solvency, capital and prudential supervision
Wellbeing and resilience coaching
Measuring coaching outcomes
Coaching and developing team members
Sales enablement and coaching

Therapeutic Practice

Workplace wellbeing strategy
Employment relationship and the psychological contract
Resilience, wellbeing and stress management
Managing difficult conversations
Working with organisations on wellbeing
Leading groups and workshops
Wellbeing and personal-effectiveness learning
Innovation culture, incentives and psychological safety
Responsible and sustainable governance
Shareholder and stakeholder rights
Governance frameworks and codes
Collaboration and teamwork

Ethics and Safeguarding

Ethical leadership and integrity
Professional standards and continuing development
Ethics and responsible leadership
Professional standards and ethics (CIPS)
Ethics and professional conduct in security
Writing advisory reports that drive decisions
Ethics and treating customers fairly in insurance
Regulation, ethics and misinformation in media and telecoms
Sustaining ethical, effective practice
Ethical frameworks and codes of practice
Driving effective, ethical outcomes
Data ethics and customer privacy
Ethics and independence
Ethics in communications
Ethics, confidentiality and professional conduct in HR

Communication Skills

Executive communication and presence
Cross-cultural communication
Giving and receiving feedback
Voice of the customer and feedback
Managing sensitive communications
Presenting risk and recommendations
The media and telecommunications landscape
Projects, programmes and portfolios
Communicating financial results
Client feedback and satisfaction
Professional case study and presentation
Language and communication training
Continuous feedback and performance conversations
Safety communication and campaigns
Communicating risk to the workforce

Development and Learning

Blended and hybrid learning design
E-learning authoring and development
Learning management systems (LMS)
Multimedia and video for learning
Microlearning and mobile learning
Feedback and developmental conversations
Career and talent development
Motivation and self-directed learning
Capability and skills frameworks
Apprenticeships and work-based learning
Creativity and critical-thinking development
Learning needs analysis at organisational level
Knowledge management and organisational learning
Inclusive learning and accessibility
Managing resistance and capability building

Groups and Facilitation

Servant leadership and self-organising teams
Facilitation and workshops
Virtual and distributed teams
Team leadership and motivation
Leading project teams
Team development and effectiveness
Managing virtual and cross-cultural teams
Building high-performing project teams
Cross-functional collaboration with product and service
Team leadership in sales and marketing
Facilitation, training and public presentation skills
Team leadership in field and project settings
Project management standards (PMI, PRINCE2)
Group dynamics, facilitation and community mobilisation
Leading service teams

Behaviour and Change

Benchmarking and best-practice adoption
Motivation theories and engagement
Buyer behaviour and the customer journey
Negotiation tactics and behaviours
Variations, claims and delay: managing change on site
Change talk and readiness
Habit change and behaviour design
Change control and configuration
Organisational change management
Change and adoption in projects
Measuring change and project impact
Baseline setting and change control
Motivation and engagement
Soil chemistry, pH and cation exchange capacity
The project environment and stakeholders

Goals and Measurement

Project KPIs and performance metrics
Quality and delivery metrics
Managing schedule and budget performance
Agile metrics and velocity
Setting objectives and marketing KPIs
Funnel, pipeline and conversion metrics
Dashboards and performance reporting
Capacity and performance management
Setting professional goals and a personal development plan
Setting objectives, indicators and targets
Yield, productivity and profitability metrics
Livestock records, performance and productivity metrics
System operation and performance
Linking CX to business performance
Net Promoter Score and satisfaction metrics

Leadership Context

Team leadership in security operations
Key account management
Journey management and tracking
Property management and facility operations
Programme cycle management in NGOs
Grant compliance and restricted funding management
NGO financial management and budget-versus-actual discipline
Procurement and asset management under donor rules
Reinsurance and capacity management
Disruption management: delays, claims and recovery
Energy efficiency and demand management
Business continuity and crisis management
Sanctions screening and PEP management
Relationship management and cross-selling
Liquidity and funding management

Culture and Inclusion

Belonging, culture and employee resource groups
Cross-cultural and global inclusion
HR's role in culture, values and employer brand
Safety culture and leadership
Safety culture, leadership and behaviour
Diversity, inclusion and inclusive leadership
Team diversity and inclusion
Project roles and the project manager
Brand strategy, identity and equity
Policy, institutions and the enabling environment for agriculture
Land preparation, tillage and conservation agriculture
Climate-smart agriculture and seasonal risk
Service culture and brand promise
Building a customer-centric culture
Building a service culture

Client Relationships

Stakeholder mapping and influencing
Stakeholder engagement and risk management
Contractor and visitor safety
Contractor safety and shared workplaces
Transparency and stakeholder trust
Categories of spend and stakeholders
Contract types and risk allocation
Contract administration and variation
Contract performance and exit
Contract governance and compliance
Stakeholder mapping and liaison
Relationship management and retention
Stakeholder mapping in banking
Wealth, SME and corporate relationships
Stakeholder communications

Risk and Compliance

Managing risk and difficult cases
Risk assessment and safety planning
Business case and strategic alignment
Project governance and assurance
Project governance frameworks
Compliance and regulatory projects
Leading project governance
Financial risk in projects
Risk identification and analysis
Qualitative and quantitative risk analysis
Risk response and contingency
Regulatory compliance and central-bank rules
Regulatory reporting and audits
Interest-rate risk and gap analysis
Asset-liability committee (ALCO) governance

Evidence and Research

Data collection and analytics
Predictive safety analytics
Jobs to be done and customer insight
Data quality and master data management
Comparable sales analysis and market evidence
Analytical techniques and bias
Data visualisation for finance
Decision support and insight
Psychodynamic and psychoanalytic approaches
Evidence-based improvement
Evidence-based practice
Stakeholder and sponsor management
Reporting to boards and executives
Portfolio of evidence and reflective practice
Data-driven decision support and analytics

Wellbeing and Resilience

Operational risk and resilience
Stress testing and scenario analysis
Managing growth, risk and resilience
Organisational resilience and adaptive strategy
Business continuity and resilience
Managing organisational politics
Stress testing credit portfolios
Stress testing and scenarios
Crisis, resilience and contingency planning
Root-cause analysis and problem solving
Performance management systems and cycles

Workplace Context

Employee engagement models and drivers
Data protection and employee privacy
The employee lifecycle and HR value chain
Strategic workforce planning and demand forecasting
Collective relations and union engagement
Worker engagement and empowerment
Team and engagement metrics
Workforce and shift management in retail
Strengths, flow and engagement
Building trust and engagement
Stakeholder engagement strategy
Win-back and re-engagement
Workforce planning and scheduling
Employee experience and engagement
Customer and community engagement

Practice and Business

E-commerce and marketplace selling
Carbon markets and climate finance
Innovation and continuous delivery
Agile and digital transformation projects
Scaling technologies and business models
Access to finance, grants and investment
Digital and market transformation
Managing resistance and readiness
Financial and technical feasibility analysis
Regulatory compliance and market requirements
Scaling delivery capability
Value-based and dynamic pricing
Market and customer analysis
Designing a marketing or sales strategy
Campaign or go-to-market plan

Digital Delivery

Marketing technology stack
Digital advisory, e-extension and mobile services
Digital and self-service transformation
Self-service and digital support
Customer service technology stack
Technology selection and integration
Emerging service technologies
Digital, mobile and internet banking
Digital disruption and the future of banking
Digital transformation in banking
Branch-to-digital migration
Digital banking platforms and APIs
Payment technology and switches
Cybersecurity and fraud technology
Digital credit and alternative data

Programme Delivery

Realising and measuring project value
Capstone scoping: a real project or programme
Designing the project plan and schedule
Delivery, quality and stakeholder plan
Project initiation and chartering
Integrated project planning
Project management plan development
Resource planning and levelling
Quality planning and assurance
Communication planning and management
Building project relationships
Event planning timelines, run sheets and production schedules
Event risk, safety and contingency planning
The vehicle sales process from enquiry to delivery
Demand, master scheduling and material requirements planning

Learning Outcomes

What You Will Achieve

Contracting the Engagement — applied to your own work
The Working Alliance — applied to your own work
Questioning and Restraint — applied to your own work
Challenge, Safety and Change — applied to your own work
Boundaries, Ethics and Supervision — applied to your own work
Evaluating What Changed — applied to your own work

Enrolment Process

How to Get Certified

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Step 1: Choose Your Certification

You are viewing Certified Educational Success Coach — one of GLI's 1,990+ globally recognised professional certifications.

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Step 2: Enrol & Pay Online — Instantly

Click Enrol & Study Online to register and pay securely via Paystack, Visa, Mastercard, M-Pesa or bank transfer. Access is granted the moment payment is confirmed.

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Step 3: Study in the GLI Learning Portal

Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

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Step 4: Pass, Get Certified & Verified

Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.

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Frequently Asked Questions

Common Questions

What is the CESC certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised instructional-design, quality-assurance and CPD standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CESC?

This certification is ideal for Trainers and Facilitators, Instructional and Curriculum Designers, Learning and Development Professionals and Academic and Education Administrators, and other professionals seeking to formalise their expertise in instructional design, training delivery and learning management with a globally recognised credential.

How long does the CESC certification take to complete?

The programme is structured over 8 Week and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CESC internationally recognised?

What is the cost of the CESC certification?

The Certified Educational Success Coach is offered in two formats: Self-Paced at USD 349 and Live Virtual at USD 549. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CESC certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CESC?

The Certified Educational Success Coach is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CESC?

The Certified Educational Success Coach carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CESC while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CESC?

Graduates progress towards senior L&D, academic and learning-leadership roles. The CESC strengthens your expertise in instructional design, training delivery and learning management and positions you for advancement across training providers, universities, corporates and education institutions.

Certified Educational Success Coach

Certified Educational Success Coach

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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