What is the Certified Creativity Coach?

The Certified Creativity Coach is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Soft Skills & Personal Dev..

How long does this certification take?

The programme is 8 Week and can be completed at your own pace through our self-paced online option, or alongside live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications are internationally recognised and carry CPD credits, making them valuable for career advancement worldwide.

What level is this certification?

This is a Intermediate Level certification, suitable for professionals with relevant experience or background in the field.

You can enrol by emailing info@leadership.co.ke, contacting us via WhatsApp at +254 722 223 084, or filling the enrolment form below.

Certified Creativity Coach (CCRC) | Online Certification

Executive Summary

Certified Creativity Coach

Designed for today’s high-impact professionals, the Certified Creativity Coach (CCRC) delivers a rigorous Intermediate-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in instructional design, training delivery and learning management.

This 8 Week programme is structured around recognised instructional-design, quality-assurance and CPD standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CCRC holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Creativity Coach

Acronym

CCRC

Who Should Enrol?

Contracting the Engagement — applied to your own work
The Working Alliance — applied to your own work
Questioning and Restraint — applied to your own work
Challenge, Safety and Change — applied to your own work
Boundaries, Ethics and Supervision — applied to your own work
Evaluating What Changed — applied to your own work

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards senior L&D, academic and learning-leadership roles

Professional Recognition

Credential aligned with recognised instructional-design, quality-assurance and CPD standards

Leadership Capability

Develop the strategic and operational skills to lead complex instructional design functions

Organisational Impact

Design and implement instructional design systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to instructional design

Global Employability

Qualify for instructional design roles across training providers, universities, corporates and education institutions worldwide

Competency Framework

Core Competencies You Will Develop

✦Counselling Theories and Models

✦Facilitation, Delivery and Learner Engagement

✦Positive Psychology and Wellbeing

✦Mindfulness, Resilience and Self-Leadership Assurance

✦Meaning, Purpose and Flourishing

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Professional Context of Certified Creativity Coach

Certified Creativity Coach: industry context, trends and professional standards
The helping relationship and its purpose
History and scope of counselling and coaching
Professional roles, boundaries and settings
Ethical principles and codes of practice
The self of the practitioner
Cultural competence and diversity
Confidentiality, consent and safeguarding
The evidence base for talking therapies
Wellbeing and the biopsychosocial model
Career pathways and professional development

Contracting the Engagement

Contracting and the three-way agreement
The working alliance and coaching presence
Ethics, supervision and reflective practice
Measuring brand health
Digital marketing strategy and channels
Content marketing and editorial planning
Analytical techniques and bias
Preparing financial statements
Social media and community management
Email marketing and automation
Financial reporting frameworks (IFRS/GAAP)
Marketing technology and the stack
Presenting, demonstrating and proposing
Negotiation and closing techniques
Sales forecasting and territory planning

The Working Alliance

The working alliance and coaching presence
Questioning, listening and the coach’s restraint
Feedback, challenge and psychological safety in coaching
Reputation and crisis communications
Brand guidelines and consistency
The boundary between coaching and therapy
Goal setting and behavioural change in coaching
Mentoring, sponsorship and developmental relationships
Evaluating coaching outcomes
Team coaching and the team as client
Cultural context and coaching across difference
Building and running a coaching practice
Clinical assessment and shared formulation
Therapeutic modalities and choosing an approach
Risk assessment and safeguarding in practice

Questioning and Restraint

Questioning, listening and the coach’s restraint
The working alliance and coaching presence
Goal setting and behavioural change in coaching
Trauma-informed delivery and its limits
Working with ambivalence and motivation
Group facilitation and group process
Record keeping, notes and professional documentation
Remote and telephone practice
Endings, relapse and maintaining change
Practitioner wellbeing and vicarious trauma
Outcome monitoring in therapeutic work
Referral, multi-agency work and the client pathway
Assets, liabilities and equity reporting
Interpreting financial statements
Integrated and sustainability reporting

Challenge, Safety and Change

Feedback, challenge and psychological safety in coaching
Goal setting and behavioural change in coaching
The working alliance and coaching presence
Strengths-based coaching
Group and team coaching
Reporting quality and governance
Habits and behaviour design
Ratio and trend analysis
Management accounts and dashboards
Budget vs actual and variance
Cost and profitability analysis
Forecasting and planning
KPIs and performance reporting
Data visualisation for finance
Reporting automation

Boundaries, Ethics and Supervision

The boundary between coaching and therapy
Ethics, supervision and reflective practice
Contracting and the three-way agreement
Case management and referral
Communicating financial results
Psychodynamic and psychoanalytic approaches
Attachment and developmental theory
Managing boundaries and dual relationships
Peer support and consultation
Record-keeping and data protection
Complaints, accountability and fitness to practise
Professional standards in the field
Coaching principles and ethics
The coaching relationship
Legal responsibilities and professional bodies

Evaluating What Changed

Evaluating coaching outcomes
Goal setting and behavioural change in coaching
Contracting and the three-way agreement
Stages of change and readiness
Client feedback and satisfaction
Lessons learned and development
Designing and facilitating groups
Psychoeducation and workshops
Designing an intervention or programme
Relapse prevention planning
Professional case study and presentation
Risk assessment and safety planning
Goal setting and contracting
Treatment planning and review
Recovery capital and community

Wellbeing and Resilience

Coaching for resilience and wellbeing
Wellbeing and holistic health strategy
Wellbeing, fatigue and psychosocial risk
Organisational resilience and adaptive strategy
Resilience, wellbeing and stress management
Business continuity and resilience
Managing complexity and comorbidity
Working with organisations on wellbeing
Wellbeing and resilience coaching
Managing growth, risk and resilience
Operational risk and resilience
Workplace wellbeing strategy
Stress and psychosocial risk
Crisis, resilience and contingency planning
Stress testing credit portfolios

Workplace Context

Completion, engagement and impact metrics
Talent, succession and workforce learning
Policy and public engagement
Stakeholder engagement plan
Public consultation and engagement
Stakeholder and investor engagement
Attrition, engagement and productivity analytics
Digital HR and the employee experience platform
Data protection and employee privacy
Belonging, culture and employee resource groups
Future of work and workforce transformation
Building trust and engagement
Stakeholder engagement strategy
Motivation and engagement
Advocacy and policy engagement

Practice and Business

Integrated marketing communications (IMC)
Marketing planning and budgeting
Setting objectives and marketing KPIs
Marketing and sales: scope, roles and value
The marketing concept and customer orientation
The marketing mix and the 7 Ps
Aligning marketing and sales (smarketing)
Digital disruption and modern go-to-market
Sales and marketing transformation
Digital and data-driven go-to-market
Agile marketing and experimentation
Microfinance and group lending
Financial inclusion and agency banking
Workplace and organisational contexts
Impact, blended and concessional finance

Digital Delivery

Emerging service technologies
Digital, mobile and internet banking
Digital disruption and the future of banking
Digital transformation in banking
Branch-to-digital migration
Digital banking platforms and APIs
Payment technology and switches
Cybersecurity and fraud technology
Technology governance and change control
Digital credit and alternative data
Treasury technology and systems
Ethics of technology in practice
Agile and digital transformation projects
Virtual and distributed teams
Emerging project technologies

Programme Delivery

Continuous improvement of delivery
Voice, communication and delivery
Continuous improvement of programmes
Wellness programmes and promotion
Project management principles and lifecycle
Cost reduction and efficiency programmes
Leading governance projects and change
Compliance frameworks and programmes
Communication strategy in change programmes
Strategic workforce planning and demand forecasting
Supply analysis, gaps and scenario planning
Policy, planning and objectives
Scenario planning and foresight
Negotiation strategy and planning
Emergency preparedness and planning

Community and Family Context

Risk, protective and social factors
Group dynamics, facilitation and community mobilisation
Social media customer care
Social performance and outreach
Corporate social responsibility communications
Community and lifelong learning
Environmental, social and governance (ESG)
Corporate responsibility and community
Social media management: platforms, communities and algorithms
Measurement and analytics for media and social campaigns
Sustainability and social impact in projects
Corporate social responsibility and community impact
Accountability and follow-through
Community engagement and equity
Social and digital PR

Health Context

Customer and brand health metrics
Brand health and measurement
Healthy work design
Absence and health management
Confidentiality and health data
Strengths, flow and engagement
Health records, data and confidentiality
Telehealth and digital care delivery
Public health programmes: prevention and outreach
Meaning, purpose and values
Healthcare quality, safety and accreditation
Health, safety and compliance in delivery
Health financing: budgets, insurance and out-of-pocket realities
Procurement and stock management for health commodities
Health and safety legal duties

Standards and Quality

Standard costing and variance analysis
Continuous improvement of finance processes
Product safety and standards
Sustainability standards (GRI, ISSB)
Board effectiveness and the quality of board information
Professional accreditation and CPD
Process improvement and HR operating efficiency
Continuous improvement cycles
Driving measurable safety improvement
Continuous environmental improvement
Management review and improvement
Professional standards and ethics
Continuous improvement and optimisation
Benchmarking against standards and best practice
Continuous improvement and lessons learned

Conflict and Resistance

Conflicts of interest and related-party transactions
Conflict resolution and mediation
Managing resistance and engagement
Conflicts of interest and fairness
Difficult conversations and feedback
Negotiation and conflict resolution
Managing resistance and capability building
Negotiation tactics and behaviours
Property viewings, offers and negotiation to close
Managing risk and difficult cases
Managing difficult conversations
Working with conflict and change
Conflicts of interest management
Managing resistance and readiness
Conflicts of interest and procurement ethics

Records and Reporting

Regulatory reporting and audits
Process and control documentation
Control monitoring and reporting
Tender planning and documentation
Professional report and presentation
Metrics and reporting
Board reporting and investor relations
Management reporting and decision support
Board and executive reporting
Monitoring, evaluation and reporting
Board reporting and information flows
Professional report writing and presentation
Transaction monitoring and suspicious reporting
Governance of ESG and reporting
Communicating and reporting to leadership

Coaching Practice

Coaching and developing team members
Sales enablement and coaching
Quality monitoring and coaching
Coaching and quality monitoring
Coaching for performance
Building a coaching culture
Measuring coaching and mentoring impact
Coaching models and frameworks (GROW)
Coaching leaders and managers
Facilitation, coaching and mentoring
Creating a coaching culture
Measuring coaching outcomes
Mentoring and sponsorship
Solvency, capital and prudential supervision

Therapeutic Practice

Emerging tools and innovation
Communicating with families and carers
Employment relationship and the psychological contract
Brand strategy, identity and architecture
Leading project governance
Organisational change management
Change and adoption in projects
Innovation and continuous delivery
Measuring change and project impact
Stakeholder rights and fair treatment
Project KPIs and performance metrics
Professional writing and reports
Psychoeducation and public communication

Ethics and Safeguarding

Ethics and responsible leadership
Professional standards and ethics (CIPS)
Ethics and professional conduct in security
Ethics and treating customers fairly in insurance
Regulation, ethics and misinformation in media and telecoms
Sustaining ethical, effective practice
Ethical frameworks and codes of practice
Driving effective, ethical outcomes
Ethical, risk and feasibility considerations
Data, records and confidentiality tech
Professional ethics and responsibility (PMI)
Ethics, confidentiality and professional conduct in HR
Data ethics, privacy and responsible analytics
Ethics and duty of care
Professional ethics and duty of care

Communication Skills

Presentation and public speaking
Feedback and developmental conversations
Language and communication training
Crisis and reputation communication
Continuous feedback and performance conversations
Safety communication and campaigns
Communicating risk to the workforce
Toolbox talks and safety communication
360-degree feedback and leadership assessment
Communicating vision and telling stories
Executive communication and presence
Internal communications
Event and sponsorship communications
Communications analytics
Cross-cultural communication

Development and Learning

Advertising and creative development
Supplier development and innovation
Continuing professional development
Measuring development impact
Cognitive load and learning science
The learning and development profession
Learning strategy and business alignment
Learning cultures and the learning organisation
Blended and hybrid learning design
E-learning authoring and development
Learning management systems (LMS)
Training needs analysis and learning strategy
Organisation development principles and practice
Competency framework development
Succession planning and talent pipelines

Groups and Facilitation

Leading service teams
Stakeholder mapping and collaboration
Team leadership in customer service
Team leadership in banking operations
Innovation and fintech collaboration
Facilitation skills and presence
Virtual and hybrid facilitation
Team leadership in governance
Team leadership within HR
Projects, programmes and portfolios
Team and engagement metrics
Working with referrers and multidisciplinary teams
Leading groups and workshops
Collaboration and teamwork
Servant leadership and self-organising teams

Behaviour and Change

Behavioural and process addictions
Embedding values and behaviours
Safety culture, leadership and behaviour
Benchmarking and best-practice adoption
Motivation theories and engagement
Buyer behaviour and the customer journey
Variations, claims and delay: managing change on site
Change talk and readiness
Habit change and behaviour design
Change control and configuration
Baseline setting and change control
Project management standards (PMI, PRINCE2)
Behaviour change and adoption of innovations
Foreign exchange and treasury operations
Foreign exchange and hedging

Goals and Measurement

Performance management in service
Service quality and turnaround metrics
Credit risk measurement and mitigation
Sales performance and pipeline management
Credit risk measurement
Investment principles and objectives
Performance measurement and attribution
Performance management systems and cycles
Aligning learning to performance
Performance measurement and KPI dashboards
Linking performance to reward and consequence
Goal setting and action planning
Outcome and process measures
Psychometric and screening tools
Quality and delivery metrics

Leadership Context

Procurement and contract management
Vendor selection and management
Issue and problem management
Communication planning and management
Managing expectations and influence
Escalation and decision-making
Project management software and tools
Portfolio and resource management systems
Document and configuration management
Programme management principles
Portfolio management and prioritisation
Decision support and insight
Duty of care and risk management
Practice management systems
Writing advisory reports that drive decisions

Culture and Inclusion

Brand equity and positioning
HR's role in culture, values and employer brand
Safety culture and leadership
Diversity, inclusion and inclusive leadership
Team diversity and inclusion
The project environment and stakeholders
Brand strategy, identity and equity
Project roles and the project manager
Business case and strategic alignment
Service culture and brand promise
Building a customer-centric culture
The business case for diversity and inclusion
Diversity and pay-equity analytics
Cross-cultural and global inclusion
Building a service culture

Client Relationships

Wealth, SME and corporate relationships
Stakeholder communications
Contract law and formation
Contract exit and renewal
Stakeholder mapping and engagement
Stakeholders and users of financial information
Stakeholders, agency and accountability
Trends: ESG, transparency and stakeholder capitalism
Shareholder and stakeholder rights
Stakeholder and impact analysis
Stakeholder mapping and influencing
Procurement and contract value
Delivery, quality and stakeholder plan
Stakeholder identification and analysis
Building project relationships

Risk and Compliance

Stakeholder engagement and risk management
Legal and regulatory responsibility
Project governance and assurance
Environmental legal compliance
Project governance frameworks
Legal, cost and feasibility analysis
Risk assessment methodology and matrices
Dynamic and site-specific risk assessment
Residual risk and ALARP
Risk registers and monitoring
Stakeholder and sponsor management
Board, governance and C-suite dynamics
Reporting to boards and executives
Corporate governance and accountability
Regulatory awareness and compliance

Evidence and Research

Sales analytics and forecasting tools
Market research design and methods
Qualitative and quantitative research
Translating insight into strategy
Baseline surveys and data collection tools
Managing organisational politics
Compliance and regulatory projects
Portfolio of evidence and reflective practice
Data-driven decision support and analytics
Complaint data and learning
Service analytics and dashboards
Evidence-based improvement
Evidence-based practice
Evidence-based practice and research literacy
Project data, reporting and analytics

Learning Outcomes

What You Will Achieve

Contracting the Engagement — applied to your own work
The Working Alliance — applied to your own work
Questioning and Restraint — applied to your own work
Challenge, Safety and Change — applied to your own work
Boundaries, Ethics and Supervision — applied to your own work
Evaluating What Changed — applied to your own work

Enrolment Process

How to Get Certified

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Step 1: Choose Your Certification

You are viewing Certified Creativity Coach — one of GLI's 1,990+ globally recognised professional certifications.

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Step 2: Enrol & Pay Online — Instantly

Click Enrol & Study Online to register and pay securely via Paystack, Visa, Mastercard, M-Pesa or bank transfer. Access is granted the moment payment is confirmed.

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Step 3: Study in the GLI Learning Portal

Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

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Step 4: Pass, Get Certified & Verified

Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.

🎓 Enrol & Study Online — Instant Access

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Frequently Asked Questions

Common Questions

What is the CCRC certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised instructional-design, quality-assurance and CPD standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CCRC?

This certification is ideal for Trainers and Facilitators, Instructional and Curriculum Designers, Learning and Development Professionals and Academic and Education Administrators, and other professionals seeking to formalise their expertise in instructional design, training delivery and learning management with a globally recognised credential.

How long does the CCRC certification take to complete?

The programme is structured over 8 Week and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CCRC internationally recognised?

What is the cost of the CCRC certification?

The Certified Creativity Coach is offered in two formats: Self-Paced at USD 349 and Live Virtual at USD 549. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CCRC certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CCRC?

The Certified Creativity Coach is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CCRC?

The Certified Creativity Coach carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CCRC while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CCRC?

Graduates progress towards senior L&D, academic and learning-leadership roles. The CCRC strengthens your expertise in instructional design, training delivery and learning management and positions you for advancement across training providers, universities, corporates and education institutions.

Certified Creativity Coach

Certified Creativity Coach

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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