What is the Certified Confidence Coach?

The Certified Confidence Coach is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Soft Skills & Personal Dev..

How long does this certification take?

The programme is 9 Week and can be completed at your own pace through our self-paced online option, or alongside live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications are internationally recognised and carry CPD credits, making them valuable for career advancement worldwide.

What level is this certification?

This is a Intermediate Level certification, suitable for professionals with relevant experience or background in the field.

You can enrol by emailing info@leadership.co.ke, contacting us via WhatsApp at +254 722 223 084, or filling the enrolment form below.

Certified Confidence Coach (CCOC) | Online Certification

Executive Summary

Certified Confidence Coach

Designed for today’s high-impact professionals, the Certified Confidence Coach (CCOC) delivers a rigorous Intermediate-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in instructional design, training delivery and learning management.

This 9 Week programme is structured around recognised instructional-design, quality-assurance and CPD standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CCOC holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Confidence Coach

Acronym

CCOC

Who Should Enrol?

Contracting the Engagement — applied to your own work
The Working Alliance — applied to your own work
Questioning and Restraint — applied to your own work
Challenge, Safety and Change — applied to your own work
Boundaries, Ethics and Supervision — applied to your own work
Evaluating What Changed — applied to your own work

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards senior L&D, academic and learning-leadership roles

Professional Recognition

Credential aligned with recognised instructional-design, quality-assurance and CPD standards

Leadership Capability

Develop the strategic and operational skills to lead complex instructional design functions

Organisational Impact

Design and implement instructional design systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to instructional design

Global Employability

Qualify for instructional design roles across training providers, universities, corporates and education institutions worldwide

Competency Framework

Core Competencies You Will Develop

✦Counselling Theories and Models

✦Facilitation, Delivery and Learner Engagement

✦Positive Psychology and Wellbeing

✦Mindfulness, Resilience and Self-Leadership Assurance

✦Meaning, Purpose and Flourishing

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Professional Context of Certified Confidence Coach

Certified Confidence Coach: industry context, trends and professional standards
The helping relationship and its purpose
History and scope of counselling and coaching
Professional roles, boundaries and settings
Ethical principles and codes of practice
The self of the practitioner
Cultural competence and diversity
Confidentiality, consent and safeguarding
The evidence base for talking therapies
Wellbeing and the biopsychosocial model
Career pathways and professional development

Contracting the Engagement

Contracting and the three-way agreement
The working alliance and coaching presence
Ethics, supervision and reflective practice
Analytical techniques and bias
Preparing financial statements
Financial reporting frameworks (IFRS/GAAP)
Values-based living
Coaching for resilience and wellbeing
Interpreting financial statements
Brand strategy, identity and architecture
Brand equity and positioning
Integrated marketing communications (IMC)
Advertising and creative development
Integrated and sustainability reporting
Reporting quality and governance

The Working Alliance

The working alliance and coaching presence
Questioning, listening and the coach’s restraint
Feedback, challenge and psychological safety in coaching
Management accounts and dashboards
Budget vs actual and variance
Cost and profitability analysis
Forecasting and planning
Recovery capital and community
Case management and referral
Data visualisation for finance
Communicating financial results
Psychodynamic and psychoanalytic approaches
Attachment and developmental theory
Managing boundaries and dual relationships
Peer support and consultation

Questioning and Restraint

Questioning, listening and the coach’s restraint
The working alliance and coaching presence
Goal setting and behavioural change in coaching
Professional standards in the field
Coaching principles and ethics
The coaching relationship
Complaints, accountability and fitness to practise
Strengths-based coaching
Group and team coaching
Legal responsibilities and professional bodies
Habits and behaviour design
Client feedback and satisfaction
Evidence-based improvement
Lessons learned and development
Psychoeducation and workshops

Challenge, Safety and Change

Feedback, challenge and psychological safety in coaching
Goal setting and behavioural change in coaching
The working alliance and coaching presence
Designing an intervention or programme
Marketing technology and the stack
Presenting, demonstrating and proposing
Negotiation and closing techniques
Sales forecasting and territory planning
The boundary between coaching and therapy
Mentoring, sponsorship and developmental relationships
Evaluating coaching outcomes
Team coaching and the team as client
Cultural context and coaching across difference
Building and running a coaching practice
Clinical assessment and shared formulation

Boundaries, Ethics and Supervision

The boundary between coaching and therapy
Ethics, supervision and reflective practice
Contracting and the three-way agreement
Professional case study and presentation
Evidence-based practice
Risk assessment and safety planning
Goal setting and contracting
Relapse prevention planning
Treatment planning and review
Managing complexity and comorbidity
Reputation and crisis communications
Brand guidelines and consistency
Measuring brand health
Digital marketing strategy and channels
Content marketing and editorial planning

Evaluating What Changed

Evaluating coaching outcomes
Goal setting and behavioural change in coaching
Contracting and the three-way agreement
Workplace and organisational contexts
Behavioural and process addictions
Risk, protective and social factors
Change talk and readiness
Stages of change and readiness
Goal setting and action planning
Habit change and behaviour design
Accountability and follow-through
Social media and community management
Email marketing and automation
Therapeutic modalities and choosing an approach
Risk assessment and safeguarding in practice

Evidence and Research

Feedback and learner analytics
Learning analytics and data
Learning data privacy and ethics
Financial storytelling and data visualisation
Data ethics and privacy in finance
Data gathering and financial analysis
Data visualisation and financial storytelling
Evidence-based financial recommendations
Financial data, master data and the chart of accounts
Data analytics and predictive finance
Cybersecurity and financial data protection
Customer data platforms and segmentation
Web, campaign and funnel analytics
Data privacy, consent and compliance
Sales analytics and forecasting tools

Wellbeing and Resilience

Wellbeing and resilience coaching
Managing growth, risk and resilience
Operational risk and resilience
Stress testing and scenario analysis
Wellbeing and holistic health strategy
Resilience, wellbeing and stress management
Working with organisations on wellbeing
Wellbeing and personal-effectiveness learning
Workplace wellbeing strategy
Stress and psychosocial risk
Crisis, resilience and contingency planning
Stress testing credit portfolios
Stress testing and scenarios
Wellbeing, fatigue and psychosocial risk
Organisational resilience and adaptive strategy

Workplace Context

Motivation and engagement
Advocacy and policy engagement
Workforce management and scheduling
Proactive engagement and success
Win-back and re-engagement
Workforce planning and scheduling
Employee experience and engagement
Customer and community engagement
Customer and employee satisfaction
Assurance engagements and standards
Engagement and motivation
Building trust and engagement
Stakeholder engagement strategy
Measuring engagement and impact
Stakeholder mapping and engagement

Practice and Business

Funnel and lifecycle marketing
CRM and marketing automation platforms
AI and personalisation in marketing
Competitive and market intelligence
E-commerce and marketplace selling
Team leadership in sales and marketing
Strengths, flow and engagement
Meaning, purpose and values
Carbon markets and climate finance
Evidence-based practice and research literacy
Negotiation with buyers, suppliers and financiers
Comparable sales analysis and market evidence
Listing, marketing and selling property
Real estate marketing channels and property portals
NGO financial management and budget-versus-actual discipline

Digital Delivery

Ethics of technology in practice
Agile and digital transformation projects
Virtual and distributed teams
Emerging project technologies
Managing virtual and cross-cultural teams
Digital disruption and modern go-to-market
Digital and data-driven go-to-market
Digital marketing strategy
Marketing technology stack
Emerging tools and innovation
Communicating with families and carers
Scaling technologies and business models
Digital and market transformation
Digital advisory, e-extension and mobile services
Digital and self-service transformation

Programme Delivery

Designing a safety programme or control
Emergency preparedness and response planning
Policy, planning and objectives
Scenario planning and foresight
Negotiation strategy and planning
Emergency preparedness and planning
Programme governance
Real estate development and project appraisal
Programme cycle management in NGOs
Psychoeducation and public communication
Event planning timelines, run sheets and production schedules
Enterprise resource planning (ERP) and finance systems
Compliance frameworks and programmes
Supply analysis, gaps and scenario planning
Onboarding and induction programme design

Community and Family Context

Collaboration and teamwork
Corporate social responsibility and community impact
Group dynamics, facilitation and community mobilisation
Social media customer care
Social performance and outreach
Corporate social responsibility communications
Community and lifelong learning
Environmental, social and governance (ESG)
Corporate responsibility and community
Social media management: platforms, communities and algorithms
Measurement and analytics for media and social campaigns
Sustainability and social impact in projects
Community natural-resource governance
Gender, youth and social inclusion in agricultural development
Community engagement and equity

Health Context

Customer and brand health metrics
Brand health and measurement
Healthy work design
Absence and health management
Confidentiality and health data
Projects, programmes and portfolios
Health records, data and confidentiality
Telehealth and digital care delivery
Public health programmes: prevention and outreach
The project environment and stakeholders
Healthcare quality, safety and accreditation
Health financing: budgets, insurance and out-of-pocket realities
Procurement and stock management for health commodities
Health, safety and compliance in delivery
Leadership impact and organisational health metrics

Standards and Quality

Roles, standards and professional conduct
Governance of service standards
Quality monitoring and coaching
Continuous improvement in service
Driving measurable service improvement
Designing a service or experience improvement
Coaching and quality monitoring
Service quality and turnaround metrics
Continuous improvement and lean banking
Driving measurable banking improvement
Quality assurance of audit
Supplier development and improvement
Data quality and master data management
Sustainable procurement principles and standards
In-process quality control and inspection

Conflict and Resistance

Conflicts of interest and related-party transactions
Conflict resolution and mediation
Difficult conversations and feedback
Negotiation and conflict resolution
Managing resistance and capability building
Negotiation tactics and behaviours
Property viewings, offers and negotiation to close
Managing risk and difficult cases
Managing difficult conversations
Managing resistance and readiness
Conflicts of interest and procurement ethics
Integrity, confidentiality and conflicts
Working with conflict and change
Negotiation with banks, investors and suppliers
Confidentiality and conflicts of interest

Records and Reporting

Record keeping, notes and professional documentation
Record-keeping and data protection
Data, records and confidentiality tech
Professional writing and reports
Writing advisory reports that drive decisions
Reporting to boards and executives
Monitoring, control and reporting
Professional documentation and presentation
Reporting and dashboards
Project data, reporting and analytics
Document and configuration management
Data quality, analysis and reporting
Professional report writing and presentation
Transaction monitoring and suspicious reporting
Regulatory reporting and audits

Coaching Practice

Coaching and developing team members
Sales enablement and coaching
Coaching for performance
Building a coaching culture
Measuring coaching and mentoring impact
Coaching models and frameworks (GROW)
Facilitation, coaching and mentoring
Creating a coaching culture
Mentoring and sponsorship
Coaching and skill development
Solvency, capital and prudential supervision
Measuring coaching outcomes

Therapeutic Practice

Employment relationship and the psychological contract
Business case and strategic alignment
Strategic decision-making under uncertainty
Measuring strategic progress
Team formation and effectiveness models (Tuckman, Lencioni)
Managing team performance and dynamics
Cross-functional and matrix teams
Leading remote and hybrid teams
Team diversity and inclusion
High-performance team rituals and cadence
Structured problem-solving and root-cause analysis
Managing organisational politics

Ethics and Safeguarding

Ethics and professional conduct in security
Ethics and treating customers fairly in insurance
Regulation, ethics and misinformation in media and telecoms
Sustaining ethical, effective practice
Ethical frameworks and codes of practice
Driving effective, ethical outcomes
Ethical, risk and feasibility considerations
Professional ethics and responsibility (PMI)
Professional standards and ethics
Marketing and sales ethics
Professional roles, ethics and standards for agricultural practitioners
Change control and configuration
Ethics and fair customer treatment
Professional ethics in customer service
Responsible and ethical service

Communication Skills

Influencing and presenting insights
Professional and persuasive communication
Crisis communications
Stakeholder communications
Communications strategy and planning
Influencer and partnership communications
Internal communications
Event and sponsorship communications
Communications analytics
Presentation and public speaking
Voice, communication and delivery
Executive communication and presence
Cross-cultural communication
Giving and receiving feedback
Voice of the customer and feedback

Development and Learning

Message development and testing
Supplier development and innovation
Continuing professional development
Measuring development impact
Cognitive load and learning science
The learning and development profession
Learning strategy and business alignment
Learning cultures and the learning organisation
Blended and hybrid learning design
E-learning authoring and development
Learning management systems (LMS)
Scaling delivery capability
Project management plan development
Schedule development and optimisation
Team development and effectiveness

Groups and Facilitation

Group facilitation and group process
Leading project governance
Team and engagement metrics
Aligning teams around strategy
Productivity, collaboration and workflow tools
Building high-performing sales teams
Change and adoption in projects
Innovation and continuous delivery
Designing and facilitating groups
Working with referrers and multidisciplinary teams
Leading groups and workshops
Team leadership and motivation
Leading project teams
Building high-performing project teams
Cross-functional collaboration with product and service

Behaviour and Change

Foreign exchange and hedging
Change management and adoption
Motivation and self-directed learning
Cost concepts, classification and behaviour
Regulatory change management
Policy that changes behaviour
Safety culture, leadership and behaviour
Benchmarking and best-practice adoption
Motivation theories and engagement
Buyer behaviour and the customer journey
Variations, claims and delay: managing change on site
Baseline setting and change control
Sustaining benefits and change
Soil chemistry, pH and cation exchange capacity
Measuring change and project impact

Goals and Measurement

Outcome and process measures
Psychometric and screening tools
Project KPIs and performance metrics
Quality and delivery metrics
Managing schedule and budget performance
Agile metrics and velocity
Setting objectives and marketing KPIs
Funnel, pipeline and conversion metrics
Dashboards and performance reporting
Capacity and performance management
Setting objectives, indicators and targets
Productivity and effectiveness measurement
Setting goals, roles and accountability
Contract performance and exit
Risk treatment and countermeasures

Leadership Context

Decision support and insight
Duty of care and risk management
Practice management systems
Project management standards (PMI, PRINCE2)
Project roles and the project manager
Stakeholder and sponsor management
Organisational change management
Building project management maturity
Lessons learned and knowledge management
Project management maturity assessment
Value and benefits management
Disruption management: delays, claims and recovery
Energy efficiency and demand management
Range planning and category management
Workforce and shift management in retail

Culture and Inclusion

Nomination, succession and diversity
The business case for diversity and inclusion
HR's role in culture, values and employer brand
Safety culture and leadership
Stakeholder rights and fair treatment
Brand strategy, identity and equity
Earned value and forecasting
Continuous improvement and retrospectives
Policy, institutions and the enabling environment for agriculture
Driving measurable delivery improvement
Developing the project business case
Service culture and brand promise
Building a customer-centric culture
Building a service culture
Building a culture of compliance

Client Relationships

Procurement and contract value
Delivery, quality and stakeholder plan
Stakeholder identification and analysis
Procurement and contract management
Building project relationships
Building strategic customer relationships
Negotiation with clients and partners
Cost-benefit and investment appraisal
Partnership building and multi-stakeholder platforms
Relationship management and retention
Managing difficult stakeholders
Relationship management and cross-selling
Wealth, SME and corporate relationships
Contract law and formation
Contract exit and renewal

Risk and Compliance

Market risk and VaR
Project budgeting and financial control
Regulatory capital and ratios
Funding, cash flow and financing
Corporate governance principles and purpose
Technical and compliance training
Accounting concepts, principles and the regulatory landscape
Financial risk in projects
Corporate governance and the finance role
Regulatory compliance and professional duty
Risk assessment and sensitivity analysis
Value engineering and optimisation
Project governance and assurance
Project governance frameworks
Compliance and regulatory projects

Learning Outcomes

What You Will Achieve

Contracting the Engagement — applied to your own work
The Working Alliance — applied to your own work
Questioning and Restraint — applied to your own work
Challenge, Safety and Change — applied to your own work
Boundaries, Ethics and Supervision — applied to your own work
Evaluating What Changed — applied to your own work

Enrolment Process

How to Get Certified

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Step 1: Choose Your Certification

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Step 2: Enrol & Pay Online — Instantly

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Step 3: Study in the GLI Learning Portal

Work through 30 structured modules and 150 lessons at your own pace, with downloadable resources and expert-designed content — all inside the LMS.

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Step 4: Pass, Get Certified & Verified

Sit your final examination online, earn your certificate instantly, and receive a globally verifiable Certificate ID — plus GLI Alumni Network access.

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Frequently Asked Questions

Common Questions

What is the CCOC certification?

Yes. GLI certifications are recognised across 100+ countries and are aligned with recognised instructional-design, quality-assurance and CPD standards. Graduates receive a digital certificate, a physical certificate and CPD credits recognised by employers worldwide.

Who should enrol in the CCOC?

This certification is ideal for Trainers and Facilitators, Instructional and Curriculum Designers, Learning and Development Professionals and Academic and Education Administrators, and other professionals seeking to formalise their expertise in instructional design, training delivery and learning management with a globally recognised credential.

How long does the CCOC certification take to complete?

The programme is structured over 9 Week and offers flexible learning modes. Self-paced learners can progress at their own schedule, while live virtual participants follow a structured cohort schedule with facilitator-led sessions.

Is the CCOC internationally recognised?

What is the cost of the CCOC certification?

The Certified Confidence Coach is offered in two formats: Self-Paced at USD 349 and Live Virtual at USD 549. Corporate group rates are available for organisations enrolling 5 or more participants. Contact GLI for a bespoke corporate training quotation.

What does the CCOC certification include?

Enrolment includes all study materials and study guides, access to GLI's online learning portal, online examination, digital certificate and badge, physical certificate (posted), CPD credits, GLI alumni network membership, and ongoing facilitator support.

What is the assessment format for the CCOC?

The Certified Confidence Coach is assessed through an online examination consisting of multiple-choice questions, case study analysis, and practical application assignments. The assessment is designed to evaluate real-world competency, not just theoretical recall.

What CPD credits do I earn from the CCOC?

The Certified Confidence Coach carries Continuing Professional Development (CPD) credits, which can be applied towards professional body requirements including recognised international professional associations.

Can I study the CCOC while working full-time?

Absolutely. The self-paced option is designed for busy working professionals and allows you to study when and where it suits you. Live virtual sessions are typically scheduled in the evenings or on weekends to accommodate professional commitments.

What career outcomes can I expect from the CCOC?

Graduates progress towards senior L&D, academic and learning-leadership roles. The CCOC strengthens your expertise in instructional design, training delivery and learning management and positions you for advancement across training providers, universities, corporates and education institutions.

Certified Confidence Coach

Certified Confidence Coach

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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