What is the Certified Administrative Professional?

The Certified Administrative Professional is a globally recognised professional certification by the Global Leadership Institute (GLI), designed to equip professionals with advanced competencies in Soft Skills & Personal Dev..

How long does this certification take?

The programme is 12 Week and can be completed at your own pace through our self-paced online option, or alongside live virtual sessions.

Is this certification globally recognised?

Yes. GLI certifications are internationally recognised and carry CPD credits, making them valuable for career advancement worldwide.

What level is this certification?

This is a Advanced Level certification, suitable for professionals with relevant experience or background in the field.

You can enrol by emailing info@leadership.co.ke, contacting us via WhatsApp at +254 722 223 084, or filling the enrolment form below.

Certified Administrative Professional (CAP) | Online Certification

Executive Summary

Certified Administrative Professional

Designed for today’s high-impact professionals, the Certified Administrative Professional (CAP) delivers a rigorous Advanced-level curriculum that equips participants with the knowledge, tools and frameworks needed to excel in human resource management, talent development and organisational effectiveness.

This 12 Week programme is structured around SHRM, CIPD and ILO Labour Standards, ensuring every graduate applies internationally validated methods to real-world challenges.

GLI’s CAP holders are recognised by leading organisations across Africa, the Gulf, Europe and the Americas as qualified, results-driven professionals. Whether you are advancing your current career or transitioning into new responsibilities, this certification provides the competitive edge you need in 2026 and beyond.

Programme Overview

Certification at a Glance

Certification

Certified Administrative Professional

Acronym

CAP

Who Should Enrol?

The Administrative Management Role — applied to your own work
Prioritising Competing Demands — applied to your own work
Running Systems and Workflow — applied to your own work
Working With Senior Stakeholders — applied to your own work
Budget and Resource Discipline — applied to your own work
Team and Personal Development — applied to your own work

Programme Inclusions

Everything Included in Your Enrolment

All study materials and study guide
Access to GLI online learning portal
Online examination and assessment
Digital certificate and digital badge
Physical certificate (shipped to you)
CPD credits for professional bodies
GLI alumni network membership
Facilitator and tutor support
Resource downloads and reference library
Automatic enrolment confirmation

Certification Benefits

Why This Certification Matters for Your Career

Career Advancement

Accelerate your career towards CHRO and senior people-management roles

Professional Recognition

Credential aligned with SHRM, CIPD and ILO Labour Standards

Leadership Capability

Develop the strategic and operational skills to lead complex human resource management functions

Organisational Impact

Design and implement human resource management systems that drive performance and measurable results

Compliance Readiness

Master the standards, compliance and ethical governance central to human resource management

Global Employability

Qualify for human resource management roles across multinationals, NGOs and international organisations worldwide

Competency Framework

Core Competencies You Will Develop

✦Talent Acquisition, Resourcing and Onboarding

✦Learning, Development and Talent Management

✦Performance, Reward and Employee Relations

✦HR Strategy, Analytics and Workforce Planning

✦Employment Law, Compliance and HR Governance

✦Professional Ethics and Governance

Course Curriculum

Programme Modules

Click any module to explore the detailed curriculum topics included in this certification.

Foundations and Strategic Context of Certified Administrative Professional

Certified Administrative Professional: industry context, trends and professional standards
Theories and models of leadership and management
The manager's roles, responsibilities and mindset
Leadership versus management and when each is needed
Situational and adaptive leadership
Values, purpose and authentic leadership
The organisational context and operating environment
Self-awareness and the leader's identity
Building credibility and executive presence
Ethics and responsible leadership
Personal leadership development planning

The Administrative Management Role

The transition from doing to managing
Prioritisation and managing competing demands
Operational planning and workflow management
Professional standards and continuing development
Leadership impact and organisational health metrics
Balanced scorecard and KPI frameworks
360-degree feedback and leadership assessment
Benchmarking and best-practice adoption
Continuous improvement and learning organisations
Productivity and effectiveness measurement
Team and engagement metrics
Collaborative and client-led planning
Analytical techniques and bias
Capstone scoping: a real leadership challenge
Situation analysis and diagnosis

Prioritising Competing Demands

Prioritisation and managing competing demands
Managing upward and across
Running meetings that produce decisions
Stakeholder management and relationships
Managing up, down and across
Developing talent and succession
Managing performance through coaching
Preparing financial statements
Coaching challenging situations
Measuring coaching impact
Digital leadership and business transformation
Data literacy and analytics for leaders
Leading technology adoption and change
Financial reporting frameworks (IFRS/GAAP)
Managing distributed and digital teams

Running Systems and Workflow

Operational planning and workflow management
Managing performance day to day
Managing budgets and resources
Building a compelling case for change
Leading large-scale transformation
Interpreting financial statements
Organisational culture and behaviour change
Business model and market innovation
Sustaining change and embedding new behaviours
Measuring change and transformation impact
Delegation and appropriate autonomy
Difficult conversations and managerial courage
Building and leading a team
Decision making for managers
Developing your own management practice

Working With Senior Stakeholders

Managing upward and across
Running meetings that produce decisions
Difficult conversations and managerial courage
Managing pressure and difficult conversations
Integrated and sustainability reporting
Building support networks and mentors
Reflective practice and self-leadership
Sustaining high performance over time
Ethical leadership and integrity
Values-based decision-making
Corporate governance and accountability
Conflicts of interest and fairness
Diversity, inclusion and inclusive leadership
Corporate social responsibility and sustainability
Reporting quality and governance

Budget and Resource Discipline

Managing budgets and resources
Prioritisation and managing competing demands
Decision making for managers
Leading across cultures and geographies
Succession and the leadership pipeline
Executive ethics and the leader’s shadow
Leading in crisis and under scrutiny
Board, governance and C-suite dynamics
Corporate strategy and portfolio choices
Growth strategy: organic, M&A and partnerships
Organisational design and operating models
Management accounts and dashboards
Stakeholder capitalism and ESG
Organisational resilience and adaptive strategy
Managing complexity and ambiguity

Team and Personal Development

Building and leading a team
Developing your own management practice
Delegation and appropriate autonomy
Strategic alignment across an organisation
Organisational design as a strategic choice
Power, coalitions and organisational politics
Leading under ambiguity and complexity
Strategic learning and the adaptive organisation
Culture as a strategic asset
Leading strategic change
Developing strategic capability in others
The executive transition: from function to enterprise
Setting and communicating strategic direction
Leading through other leaders
Building and running a top team

Projects and Delivery

Operational planning and execution discipline
Operational planning and resource management
Project and programme oversight
Balancing short-term delivery and long-term value
Content marketing and editorial planning
Sales forecasting and territory planning
Banking products, services and delivery channels
Leading banking projects and change
Development banking and project finance
Continuous improvement in delivery
IT project and portfolio management
Demand and supply planning (S&OP)
Capacity and production planning
Business continuity and contingency planning
Leading security projects and change

People Administration

Cost of workforce and ROI of HR interventions
Workforce planning and the capability gap
Employee relations, discipline and fair process
Employee engagement and what actually drives it
Talent, succession and workforce learning
Applicant tracking systems and recruitment analytics
Linking performance to reward and consequence
Digital HR and the employee experience platform
Data protection and employee privacy
Belonging, culture and employee resource groups
Future of work and workforce transformation
Strategic workforce planning and demand forecasting
Reward strategy and total reward frameworks
Employee and manager self-service
Workforce reporting and storytelling with data

Culture and Engagement

Board and investor engagement
Engagement and motivation
Measuring engagement and impact
Stakeholder mapping and engagement
Learning cultures and the learning organisation
Engagement, motivation and energisers
Building a coaching culture
Cost concepts, classification and behaviour
Employee engagement models and drivers
HR's role in culture, values and employer brand
Performance management that changes behaviour
Advocacy and policy engagement
Budget vs actual and variance
Cost and profitability analysis
Forecasting and planning

Customers and Market

Reputation and personal brand
Innovation in service delivery
Professional ethics in customer service
Governance of service standards
Responsible and ethical service
Service KPIs: CSAT, NPS, CES, SLAs
Continuous improvement in service
Driving measurable service improvement
Customer service and CX strategy
Designing voice-of-customer programmes
Aligning service to brand and business
Self-service and digital support
Customer experience strategy
Customer journey mapping
Voice of the customer programmes

Legal and Policy

Regulatory awareness and compliance
Regulatory reporting and audits
Regulatory liquidity ratios (LCR, NSFR)
Vendor, contract and asset management
Contract law and formation
Contract exit and renewal
Data visualisation for finance
Accounting concepts, principles and the regulatory landscape
The regulatory and legal environment
Regulatory change management
Employment relationship and the psychological contract
Decision support and insight
Communicating financial results
Subcontractor and supplier management
Regulation, ethics and misinformation in media and telecoms

Supply and Procurement

Procurement’s contribution to organisational strategy
Public versus private procurement
Supply markets and the enabling environment
Digital procurement and the future of the profession
Supply chain risk identification and mapping
Sustainable procurement principles and standards
Fair trade and responsible supply
Vendor and technology management
Procurement and asset management under donor rules
Vendor, venue and supplier contracting for events
Water supply systems: sources, treatment and distribution
Psychodynamic and psychoanalytic approaches
Procurement and stock management for health commodities
Conflicts of interest and procurement ethics
Vendor selection and management

Ethics and Standards

Marketing and sales ethics
Brand safety and responsible marketing
Sustainability and responsible marketing
Attachment and developmental theory
Corporate social responsibility and community impact
Ethics and fair customer treatment
Ethics and integrity in banking
Professional ethics and banking conduct
Integrity, confidentiality and conflicts
Anti-corruption and financial-crime ethics
Responsible and sustainable banking
Ethics of technology in practice
Professional ethics and responsibility (PMI)
Professional standards and ethics
Data ethics and customer privacy

Learning and Knowledge

Growth mindset and continuous learning
Aligning learning to performance
Leading the learning function
Training needs analysis and learning strategy
Facilitation, coaching and mentoring
Knowledge management and capability building
Learning transfer and capability building
Monitoring, evaluation and learning for accountability
Designing and facilitating groups
Lessons learned and knowledge management
Facilitation and workshops
Learning strategy and business alignment
Facilitation skills and presence
Virtual and hybrid facilitation
Blended and hybrid learning design

Diversity and Global Practice

Managing virtual and cross-cultural teams
Financial inclusion and agency banking
Financial inclusion strategy
Nomination, succession and diversity
The business case for diversity and inclusion
Inclusion and the fairness of people decisions
Team diversity and inclusion
Cross-cultural communication
Transfer pricing and international tax
Financial inclusion and serving underbanked markets
Diversity and pay-equity analytics
Cross-cultural and global inclusion
Global and comparative HR contexts
Global sourcing and international trade
International and cross-border tax

Sustainability

Policy, institutions and the enabling environment for agriculture
The business case for productivity, quality and sustainability
Monitoring, evaluation and sustainability plan
Sustainability certification and standards
Social media customer care
Social media and community management
Social performance and outreach
Sustainable and green banking
Sustainability and green IT
Control environment and risk assessment
Emerging assurance areas (ESG)
Professional roles, boundaries and settings
Trends: ESG, transparency and stakeholder capitalism
ESG principles and frameworks
Sustainability strategy and materiality

Leadership and Management

Innovation management and creative problem-solving
Change leadership models (Kotter, ADKAR, Lewin)
Strategic leadership at scale
Public speaking and thought leadership
Time management and personal productivity
Risk management and contingencies
Dashboards, metrics and management information
Cybersecurity and information governance for leaders
Cost management and value creation
Performance management systems and KPIs
Budgeting and resource management
Crisis management and recovery
Security governance and management systems
Board and management reporting
Team leadership in security operations

People and Development

Leadership and management development
Coaching models and frameworks (GROW)
Coaching leaders and managers
Organisation development principles and practice
Team leadership within HR
Building a personal HR development plan
Competency framework development
Succession planning and talent pipelines
Talent sourcing channels and pipelines
High-potential identification and talent reviews
Talent review and succession in practice
Project management plan development
Schedule development and optimisation
Servant leadership and self-organising teams
Virtual and distributed teams

Performance Management

Funnel, pipeline and conversion metrics
Customer and brand health metrics
Dashboards and performance reporting
Ethical principles and codes of practice
Capacity and performance management
Setting objectives, indicators and targets
Yield, productivity and profitability metrics
Linking CX to business performance
Net Promoter Score and satisfaction metrics
Performance management in service
Coaching for performance
Service quality and turnaround metrics
Sales performance and pipeline management
Performance and load testing
Metrics, velocity and flow

Operations

Data quality and governance
Capacity and resource optimisation
Soil chemistry, pH and cation exchange capacity
Data quality, analysis and reporting
Traceability, recall and quality assurance systems
Quality management systems and audits
Journey and process redesign
Quality monitoring and coaching
Customer-centric operating models
Operational efficiency and productivity
Coaching and quality monitoring
Attrition, engagement and productivity analytics
Process automation and workflow
Data quality, integration and master data
The HR operating model and business partnering

Financial Management

Technology strategy and investment
Financial acumen: budgets, P&L and cash
Costing methods: absorption, marginal and activity-based
Cost-volume-profit and break-even analysis
Standard costing and variance analysis
Budgeting techniques and the budgeting cycle
Flexible budgets and rolling forecasts
Cost reduction and efficiency programmes
Capital budgeting: NPV, IRR and payback
Cost of capital and WACC
Capital structure and financing decisions
Options appraisal and cost-benefit
Cost of accidents and prevention value
Legal, cost and feasibility analysis
Make-versus-buy and total cost of ownership

Communication

The strategic narrative
Professional presentation and defence
Stakeholder communications
Communications strategy and planning
Internal communications
Presentation and public speaking
Professional report and presentation
Voice, communication and delivery
Management reporting and decision support
Regulatory reporting and disclosure
Board reporting and information flows
Media and public communication
Managing boundaries and dual relationships
Communicating technical information to diverse audiences
Professional report writing and presentation

Decision Making

Prioritisation and focus
Rational and intuitive decision-making
Data-informed and evidence-based decisions
Prioritisation and resource allocation
Risk assessment and judgement
Decision rights and governance
Executive time, attention and decision cadence
Portfolio management and prioritisation
Decision-making and problem solving
Data-driven decision-making
Peer support and consultation
Evidence, judgement and scepticism
Root-cause analysis and problem solving
Ethical decision-making under pressure
Setting strategic priorities and choices

Change

Designing a strategic or change intervention
Change management and adoption
The finance function and digital transformation
Communication strategy in change programmes
Large-scale transformation and agile ways of working
Sustaining ethical, effective practice
Ethical frameworks and codes of practice
Resilience, wellbeing and stress management
Digital transformation and IT strategy
Business continuity and resilience
Variations, claims and delay: managing change on site
Duty of care and risk management
Digital and market transformation
Managing growth, risk and resilience
Customer experience transformation

Stakeholders and Influence

Building strategic relationships and coalitions
Influencing without authority
Negotiation strategy and tactics
Managing conflict constructively
Transparency and stakeholder trust
Implementation and stakeholder plan
Stakeholder mapping and analysis
Stakeholder mapping and influencing
Conflict resolution and mediation
Influencing and safety leadership
Influencing and persuasion
Managing expectations and influence
Negotiation and conflict management
Building project relationships
Conflict resolution and negotiation

Risk and Governance

Working with a board and governance
Managing risk and controls
Presenting risk and recommendations
Threat and risk assessment
Likelihood, impact and risk rating
Risk treatment and countermeasures
Intelligence-led risk assessment
Risk registers and reporting
Continuous risk monitoring
Programme governance
Tax administration and compliance
Managing price and discount governance
Regulatory compliance and biosafety
Record-keeping and data protection
Implementation planning and risk management

Strategic Context

Turning strategy into results
Category management and strategy development
Sourcing strategies and portfolio (Kraljic)
Negotiation strategy and planning
Strategic customer relationships
Manufacturing strategies: make-to-stock, make-to-order and batch versus flow
Content strategy across platforms
Business case and strategic alignment
Stakeholder engagement strategy
Strategic alignment of investments
Competitive analysis and differentiation
Product and portfolio strategy
Go-to-market and channel strategy
Brand and reputation as strategic assets
Growth strategy and demand generation

Evidence and Data

Project data, reporting and analytics
AI and predictive project analytics
Customer personas and insight
Marketing analytics and attribution
Web and campaign analytics
Customer data platforms and segmentation
Web, campaign and funnel analytics
Sales analytics and forecasting tools
Market research design and methods
Qualitative and quantitative research
Translating insight into strategy
People analytics and HR measurement
Data collection and analytics
Predictive safety analytics
Data quality and master data management

Technology

Scaling technologies and business models
Digital advisory, e-extension and mobile services
Closed-loop feedback systems
Technology selection and integration
Emerging service technologies
Digital marketing strategy and channels
Email marketing and automation
Marketing technology and the stack
Digital, mobile and internet banking
The banking system, intermediation and financial markets
Digital disruption and the future of banking
Complaints, accountability and fitness to practise
Legal responsibilities and professional bodies
Digital permits and inspections
Automation and safety technology

Certified Administrative Professional

Certified Administrative Professional

Certification at a Glance

Who Should Enrol?

Everything Included in Your Enrolment

Why This Certification Matters for Your Career

Core Competencies You Will Develop

Programme Modules

What You Will Achieve

How to Get Certified

Common Questions

What Our Alumni Say

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