Enrol with confidence. Here is exactly when and how you can request a refund.
Last updated: 1 July 2026 · Effective immediately
This Refund Policy explains when Global Leadership Institute (“GLI”) offers refunds for certifications and training purchased through leadership.co.ke and our LMS. We want you to enrol with confidence and handle every request fairly and promptly.
If you are not satisfied, you may request a full refund within 7 days of enrolment — provided you have not completed more than the first module or accessed the final examination. Full conditions below.
We stand behind the quality of our certifications. If something has gone wrong — a duplicate charge, a technical issue that prevented access, or genuine dissatisfaction within the eligibility window — we will make it right.
You may be eligible for a full refund if you request it within 7 calendar days of enrolment and you have not: (a) completed more than the first module; (b) started or accessed the final examination; or (c) been issued a certificate. Such refunds are returned to your original payment method.
Regardless of the window above, we always refund duplicate or accidental payments; charges where access was never delivered due to a fault on our side that could not be resolved; and payments made in clear error that you report promptly.
To protect the integrity of our credentials, refunds are not available where more than 7 days have passed; you have completed more than the first module; you have accessed or attempted the final examination; a certificate has been issued; or the request arises from a breach of our Terms of Use, including academic dishonesty. Promotional or heavily discounted enrolments may be designated non-refundable where clearly indicated at purchase.
Refunds for corporate, group or in-house training are governed by the specific written agreement or proposal signed with the client. Where no specific term applies, the standard 7-day window applies per seat for seats not yet activated.
Email info@leadership.co.ke from the address used at enrolment, subject line “Refund Request,” including your full name, the certification, your payment reference, the enrolment date, and a brief reason. You may also reach us on WhatsApp at +254 722 223 084.
We aim to review every request within 5 business days. Approved refunds are processed to your original payment method; the time to appear depends on your bank, card issuer or mobile-money provider — typically 5 to 14 business days after approval. M-Pesa and bank refunds are made to the account from which payment was received.
Refunds are issued in the original currency of payment. Where a processor or bank levies non-recoverable transaction fees, these may be deducted; we will tell you in advance if this applies.
We may update this Refund Policy from time to time. The version in effect at the time of your enrolment governs your purchase.
Building a World of Leaders
Our team reviews every request fairly and promptly.